Job Description
Ownthelinkbetweenourclientsandouroperations.
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EnergyAdvanceisoneofAustralia
'
slargestbuildingenergyperformanceconsultancies.
Wecompletemorethan30,000assessmentsayearformanyofthecountry
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sbiggestresidentialbuilders,
withateamof close
to50peoplebasedinWangara.
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WearelookingforaClientLiaison
&
WorkflowManagertoleadourWorkflowTeamandbethepersonour
clientsrelyontoknowexactlywheretheirjobsareupto.
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Thisisahands-
onleadershiprole.Youwillcontrolhowworkmovesthroughthebusiness,keepour
turnaroundcommitmentsontrack,andmakesureclientshearfromusbeforetheyhavetoask.
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Ifyouenjoybuildingrelationships,solvingproblemsandkeepingabusyoperationrunningtotime,
thisonewillsuityou.
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Whatyouwillbedoing
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LeadingthedaytodayactivitiesoftheWorkflowTeam,includingjoballocation,prioritiesand
deadlines.
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Actingasakeypointofcontactforclientenquiries,jobupdatesandescalations.
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Monitoringturnaroundtimesandmakingsureourservicecommitmentsaremet.
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Contactingclientsearlywhenajobisatrisk,ratherthanaftertheduedatehaspassed.
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WorkingwithourAssessors,AuditsandTechnicalComplianceteamstoclearblockagesquickly.
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Leading,coachinganddevelopingyourteam.
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Reportingtomanagementonturnaroundperformance,workloadandclientfeedback.
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Findingthebottlenecksinourprocessandfixingthem.
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Whatyouwillbring
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Atleast3yearsinclientservice,workflowcoordination,operationsoraccountmanagement.
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Experienceleading,supervisingorcoordinatingateam.
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Confidencehandlingdifficultclientconversationsandholdingyourpositionprofessionally.
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Strongorganisationalskillsandtheabilitytojugglecompetingprioritiesunderdeadlinepressure.
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Soundjudgementaboutwhentosolveaproblemyourselfandwhentoescalateit.
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FullAustralianworkingrights.
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Highlyregarded
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Experienceinahighvolume,deadlinedrivenserviceenvironment.
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Exposuretoresidentialconstruction,buildingcompliance,draftingorarelatedindustry.
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ExperiencewithZohooracomparableCRMandworkflowplatform.
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Whatweoffer
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Hourly rate of $43–$45 per hour, plus superannuation.
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Agenuineleadershiprolewithroomtogrowasthebusinessgrows.
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Ongoingtrainingandindustryspecificdevelopment.
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Abusinessthatinvestsheavilyinsystemsandautomation,soyouspendyourtimeonpeopleand
clientsratherthanchasingspreadsheets.
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J-*-Ljbffr

📌 Client Liaison & Workflow Manager Perth
🏢 @
📍 Perth