26 Aug
|
Wesfarmers
|
Victoria
26 Aug
Wesfarmers
Victoria
Job Description
Wesfarmers OneDigital seeks a Senior Manager to lead the OnePass Customer Operations & Experience, overseeing the outsourced contact centre and the CX tech stack.
You will drive performance, governance, and continuous improvement to deliver high-quality service for OnePass members.
You will partner with IT and product teams to optimise AI-enabled customer service, scale operations, and manage budgets while supporting growth and strategic priorities.
J-*-Ljbffr
📌 Senior Manager, Customer Ops & Experience Hybrid Victoria
🏢 Wesfarmers
📍 Victoria