Job Description
At Norman, you can launch your career in customer service, build new skills, and open doors to future roles. We welcome both full-time and part-time applicants. Join a supportive, high-energy team.
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About Norman
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Norman is a leading wholesale supplier of shutters, blinds and shades.
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Our location in inner-Northern Brisbane is home to a tight-knit team who thrive on pace, initiative, and shared wins.
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This is a excellent chance for someone looking to build a career in customer service. You will start by developing a solid understanding of our systems, products and processes, with the opportunity to take on greater responsibility as your skills and confidence develop.
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What you'll do
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Be the first point of contact for retail partners (phone and email)
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Assist retail partners to process orders through our online portal
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Coordinate with our factory and logistics partners to ensure timely delivery
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Be confident reading and understanding technical specification manuals
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Become familiar with our full product range and key selling points
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Work closely with our sales team
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Send samples and parts to our retail partners
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Keep customer records updated in our CRM system
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Collaborate within a small, motivated team
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What you'll bring
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Strong organisational skills with a high level of attention to detail
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Comfortable learning new systems and processes
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Willingness to learn technical product information and develop product knowledge
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Why you'll love it here
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Join a team that celebrates wins, values initiative, and backs each other
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Work close to home, avoid the long commute, and be part of a local team
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Flexible arrangements are possible, including part-time
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📌 Customer Service Specialist Victoria
🏢 Norman Australia
📍 Victoria