Job Description
We are recruiting for a Service Centre Consultant to join a fast-paced mortgage support team based in Kogarah. This role involves supporting brokers by providing updates on the status of home loan applications and handling related enquiries.
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This opportunity suits someone with a strong risk mindset, experience in customer service or contact centres, and an interest in banking or financial services.
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About the role
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Handling inbound calls from mortgage brokers regarding the status of mortgage applications
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Providing accurate and timely updates in line with policies, procedures, and risk frameworks
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Working in a high-volume contact centre environment
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Managing multiple systems while maintaining attention to detail and compliance
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12-month contract
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Possibility to transition to permanent employment, subject to performance and business requirements
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Working hours
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Monday to Friday rotating shifts
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Standard shifts typically 9:00am - 5:00pm
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4 weeks of full-time training, Monday to Friday (no late shifts during training)
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What we're looking for
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Previous experience in a contact centre workplace, ideally within financial services or a rapid-paced customer service setting




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Strong risk awareness and ability to follow defined processes
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Good financial acumen or interest in mortgages and lending
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Confident phone manner and explicit communication skills
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Strong attention to detail and ability to work across multiple systems
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Additional information
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On-site role based in Kogarah, Sydney
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Candidates must have full work rights suitable for a 12-month contract with potential permanent conversion
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Talent Solutions as part of ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
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Aboriginal and Torres Strait Islander people are encouraged to apply.
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📌 Service Centre Consultant Mortgages New South Wales
🏢 MPG
📍 New South Wales