Job Description
Bupa in Melbourne is seeking a Customer Experience Manager to accelerate health insurance initiatives by delivering exceptional customer experiences and driving commercial outcomes. You will lead cross-functional teams, champion customer insights, and shape CX strategy across the organisation.
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You will partner with senior stakeholders to design end-to-end journeys, capture key metrics, and report on CX prospects that improve growth and customer satisfaction.
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📌 Customer Experience Leader, Healthcare Cx & Growth Victoria (Australia)
🏢 Bupa Dental
📍 Australia
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