Job Description
The National Disability Insurance Agency (NDIA) in Liverpool NSW is seeking an APS6 National Contact Centre Auslan Service Officer Team Leader to lead a team delivering Auslan-first support to Deaf and hard-of-hearing participants via video, calls, email and webchat.
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You will coach performance, conduct reviews, manage escalations and contribute to service improvements while ensuring compassionate, accessible service. Real-time Auslan communication and solid leadership are essential.
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📌 Auslan Service Team Lead Deaf Community Support Sydney (Australia)
🏢 National Disability Insurance Agency
📍 Australia
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