Job Description
RACV Limited is seeking a digitally minded Omni Services Team Lead to guide real-time member support across live chat, messaging, social, and email. You will shape the omnichannel strategy, lift digital capability and ensure high‐quality service in an AI‐enabled workplace.
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You will lead a high‐performing team, drive rapid improvements, and balance delivery with risk and compliance while coaching staff through change and current technologies.
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📌 Omni Channel Service Lead, Ai Enabled Digital Support New South Wales (Australia)
🏢 RACV
📍 Australia
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