Job Description
Energy and Water Ombudsman (Victoria) (EWOV) seeks an experienced leader to head EWOV's Quality and Knowledge functions, overseeing QA, internal review and escalated complaint management.
This role drives quality insights into practical knowledge to support fair, consistent, high-quality complaint handling.
The Operational Excellence team sets standards, guidance and governance to support EWOV's dispute resolution and continuous improvement.
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📌 Quality & Knowledge Lead Hybrid & Flexible Hours Victoria
🏢 Energy and Water Ombudsman (Victoria) (EWOV)
📍 Victoria
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