Job Description
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Lead L1/L2 production support for business-critical applications.
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Manage incidents, service requests, and problem resolution within agreed SLAs.
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Perform root cause analysis and coordinate with development teams for fixes.
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Monitor application health and ensure production stability.
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Act as the primary point of contact for business and technology stakeholders.
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Lead and mentor the support team and drive continuous service improvements.
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Mandatory Skills
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Robust experience as an L1/L2 Application Support Lead.
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Experience in Capital Markets or Investment Banking environments.
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Positive understanding of Java/J2EE applications.
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Robust hands-on experience with SQL and relational databases (Oracle, PostgreSQL, or similar).
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Experience with production support, incident management, and root cause analysis.
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Excellent communication and stakeholder management skills.
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📌 Application Support Lead New South Wales (Australia)
🏢 Avance Consulting
📍 Australia