Position:

Assistant Site Manager/3IC - Retail

Purpose:

The Assistant Site Manager / 3IC, plays a key role in keeping the site running smoothly, safely, and simply—every shift, every day.
This is a hands-on role focused on operational excellence across fuel, convenience, and food, ensuring customers get a fast, fresh, and reliable experience every time they visit.
You’ll support the Site Manager to deliver strong results, step in to supervise the team when needed, and help create a site that feels welcoming, efficient, and easy to enjoy.

Employment Type

Full-time (hours may vary based on site requirements, including weekends, evenings, and public holidays)

Reports To:

Site Manager

Direct Reports:

NA

Indirect Reports

Customer Service Attendants (shift-based supervision)
Kitchen / Café Attendants (where applicable)

Businesses Unit:

Retail Operations

Location:

Site-Based (Australia)

Internal Relationships:

Site Manager
Retail Operations Team
Maintenance Teams
People (HR) Team
EHS Team

External Relationships:

Customers
Suppliers
Contractors

Role Corporate
Obligations:

Compliance with company standards, policies, food safety standards, and Australian regulatory requirements

Job Code/Ref:

SO.0000.S3

Key Responsibilities

Area

Site Operations (Core Focus)

Operate a safe, compliant, and efficiently run site across fuel, convenience, and food offers
Maintain high standards across shop, forecourt, and food preparation areas
Ensure stock availability, fresh food quality, accurate pricing, and minimal shrinkage
Deliver smooth day-to-day operations—simple, consistent, and reliable

Food & Fresh (Where Applicable)

Prepare and serve fresh, quality food customers can trust
Follow food safety and hygiene standards every time—no shortcuts
Manage food displays, rotation, and waste to protect quality and cost
Support team members to deliver consistent food standards
Keep things clean, fast, and fresh during busy periods

Customer Experience

Deliver friendly, fast, and easy service across every interaction
Set the tone on shift—welcoming, positive, and helpful
Step in to support peak periods and busy moments




Handle customer queries and issues with confidence and care
Help create a site customers want to come back to.

Shift Supervision

Take responsibility for the site when the Site Manager (or 2IC) is not present
Provide explicit direction to team members during shifts
Support onboarding and on-the-job training of new team members
Ensure team members follow processes, safety standards, and expectations
Take action to address any performance or behavioural concerns by raising in accordance with relevant policies & procedures
Lead by example—hands-on, visible, and reliable

Commercial & Operational Discipline

Support sales growth through great availability and execution
Minimise waste, stock loss, and operational inefficiencies (especially in food)
Follow roster plans and support efficient labour use on shift
Complete daily routines, checks, and reporting accurately
Stay focused on what matters most to run the site well

Health, Safety & Compliance

Maintain a physical and psychologically safe environment for customers and team members
Follow safety, fuel handling and environmental safety procedures
Identify and act on hazards quickly
Complete required safety checks and tasks accurately

General

Complete required training (including food safety where applicable)
Support the wider team and step into different tasks as needed
Bring energy, ownership, and a positive attitude to every shift

Success Measures

Smooth and consistent shift operations
Strong site presentation and cleanliness
Customer satisfaction and service speed
Food safety and quality standards
Reduced stock loss and food waste
Reliable shift leadership and team support

Person Specification
Skills & Experience
Experience

Experience in retail, convenience, hospitality, or food service




Experience working in fast-paced, customer-facing environments
Previous shift supervision experience preferred.

Skills & Competencies

Strong operational focus—gets things done efficiently and well
Comfortable working across multiple tasks and priorities
Clear communicator who keeps things simple
Hands-on approach with attention to detail
Ability to step up and guide others when needed.

Knowledge

Understanding of retail or food service operations
Basic knowledge of food safety standards (or willingness to learn)
Awareness of workplace safety requirements
Basic cash handling and reporting understanding.

Personal Attributes

Positive, reliable, and easy to work with
Enjoys being active and on the go
Takes pride in a clean, well-run site
Calm under pressure and solution-focused
Brings a bit of energy and fun to the day.

Job Sizing Statements
Knowledge & Application

Has substantial understanding of the job either from experience or a training/certification program and applies knowledge and skills to complete a wide range of tasks.

Complexity & Problem Solving

Works on assignments that are moderately difficult, guided by defined and documented processes. May be expected to adapt solutions to other problems for related situations. Encounters problems which are varied but generally similar. Requires some fact finding in order to fully understand the issue and consider the most appropriate response.
Impact varies between immediate and short term (less than one year). Scope of impact typically at the department or team level; wider impact in customer facing roles.
Financial accountability typically confined to awareness and management of cost in relation to own work.

Collaboration & Interaction

Normally receives little instruction on daily work, general instructions on newly introduced assignments. Accountable for quality and timeliness of own deliverables.
May be responsible for up-skilling new team members.
Conveys and exchanges basic technical or information with colleagues/clients/customers; audience is typically knowledgeable about the subject matter.

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