About the role The Account & Activations Manager owns the full post-sale customer journey for an assigned portfolio of Mobiledock customers — from pre-sales demonstration support, through implementation and go-live, into ongoing account management, support escalation, and renewal. This is a hybrid, hands-on role: the Account & Activations Manager configures and delivers the platform during onboarding, resolves first-line support issues, and assists Sales with product demonstrations, in addition to owning the commercial relationship long-term.

Key responsibilities

- Support Sales on scoping calls and product demonstrations, advising on solution fit and implementation feasibility

- Own end-to-end implementation for current and expanding sites: configuration, setup, data migration, and go-live

- Run onboarding kick-offs and training; monitor early adoption and remediate low engagement

- Act as first point of escalation for portfolio support issues, triaging before routing to platform Support

- Serve as the named point of contact for strategic and commercial conversations across the portfolio

- Build multi-threaded relationships and run regular check-ins and Quarterly Business Reviews (QBRs)

- Own the renewal process, engaging customers at least 90 days before contract expiry

- Monitor customer health and address risk signals proactively to prevent churn

- Identify upsell and cross-sell opportunities, handing qualified opportunities to Sales

- Relay customer feedback and feature requests to Product; represent customer perspective in roadmap discussions

About you





- 2 years logistics operations experience (with familiarity with dock scheduling or site/compliance processes)

- Excellent communication and presentation skills — written, verbal, and in formal review settings

- Ability to manage competing priorities across implementation, support, and account management workstreams simultaneously

- Must already hold full working rights in Australia (e.g. citizen, permanent resident, or another visa with no work restrictions)

- Demonstrated ability to independently configure and deliver a software platform for a customer (onboarding, training, go-live), not just manage the relationship around it (desirable)

- Comfortable presenting live product demonstrations to prospective customers alongside Sales (desirable)

- Experience working alongside Sales, Professional Services, and Product teams in a growth-stage SaaS environment (desirable)

- Understanding of SaaS metrics including Monthly Recurring Revenue (MRR), NRR, churn, and customer health frameworks (desirable)

About us

Mobiledock's culture is built on four values — CORE.

Customer: Run reviews around the customer's goals, not a renewal pitch, and bring real usage feedback back to Product.

Outcomes: Track adoption and engagement per account, not just contract value — use the data to flag at-risk accounts early.

Respect: Acknowledge frustration before problem-solving; loop in the right teammate rather than guessing an answer.

Energy: Genuine enthusiasm for continuously improving the relationships with customers and the Mobiledock solution.

📌 Account & Activations Manager (South Melbourne)
🏢 Mobiledock
📍 South Melbourne