Expand your operational expertise and make a meaningful impact for members.

Are you looking to broaden your experience and deepen your understanding of LeavePlus operations?

We're seeking two detail-oriented and member-focused Approver - Operations Support to join our Service Investigations team on secondment. These roles offer an opportunity to work on complex claims, adjustments and member enquiries, while building specialist knowledge across our operations, systems and processes.

Working as part of a collaborative team, you'll help ensure accurate decision-making, resolve complex matters and deliver positive outcomes for members, while living our values of Here for Members, Empower our People, Thrive Together and Anticipate and Create.

What's in it for you?

- Gain valuable exposure to complex operational processes and investigations.
- Build your knowledge of LeavePlus rules, policies and legislation.
- Strengthen your problem-solving and decision-making capability.
- Develop a broader understanding of member journeys and operational

What you'll do

- Approve claims, adjustments and breaks in service in accordance with LeavePlus rules and policies.
- Investigate and resolve member enquiries, escalations and complaints.
- Support quality decision-making and operational excellence across member processes.
- Collaborate with internal teams to identify solutions and support members through complex matters.





What you'll bring

- A genuine passion for delivering positive member outcomes.
- Strong attention to detail and a focus on quality.
- Excellent problem-solving and investigative skills.
- The ability to manage competing priorities and meet deadlines.
- Strong communication and stakeholder engagement skills.
- A proactive and cooperative approach to work.
- A demonstrated commitment to living the LeavePlus Values in everything you do.

What you'll need to have

- Experience in claims processing, claims assessment, adjustments or related operational activities will be highly regarded.
- Experience interpreting and applying policies, procedures or complex information.
- Strong understanding of operational processes and customer service principles.
- Ability to make sound decisions and exercise judgement.
- Well-developed written and verbal communication skills.
- Strong organisational and time management skills.

Why apply? These secondments are a great opportunity to broaden your operational experience, build specialist knowledge and gain exposure to complex member matters while contributing to important outcomes for our members.

Please apply with your up-to-date CV and a short letter outlining your motivations for these secondments.

Applications will close 4pm, Wednesday 2nd September 2026.

📌 Approver - Operations Support (3a) Secondment x 2 (Melbourne)
🏢 LeavePlus
📍 Melbourne