About the Role

We are seeking an experienced and motivated Assistant Food & Beverage Manager to join our team at Quality Hotel Robertson Gardens. Reporting to the Food & Beverage Manager, you will play a key role in the day-to-day management of our restaurant, bar, room service, conferences, weddings, and events operations. As the second-in-charge of the department, you will lead service teams, ensure exceptional guest experiences, drive operational excellence, and assist in the commercial success of the Food & Beverage division.

This is a hands-on leadership role that combines floor supervision, team development, guest engagement, and operational coordination.

Key Responsibilities

Operations & Service Delivery

- Lead daily Food & Beverage operations across the restaurant, bar, room service, and functions.
- Maintain exceptional service standards and guest satisfaction across all outlets.
- Act as the Food & Beverage Manager's representative in their absence.
- Coordinate service delivery between front and back of house teams.
- Resolve guest enquiries and complaints professionally and effectively.
- Monitor service quality and implement continuous improvements.

Functions & Events
- Assist in the planning and execution of conferences, weddings, private functions, and corporate events.
- Supervise event service to ensure seamless delivery and client satisfaction.
- Coordinate staffing, room setups, run sheets, and operational requirements for events.
- Build solid relationships with clients and guests to enhance the event experience.

Team Leadership
- Lead, motivate, and supervise Food & Beverage team members across all service areas.
- Assist with recruitment,



onboarding, training, and performance development.
- Foster a positive, professional, and team-oriented team culture.
- Conduct shift briefings and provide ongoing coaching and support.

Financial & Administrative
- Support departmental revenue growth through upselling and promotional initiatives.
- Assist with rostering, labour management, and productivity targets.
- Monitor stock control, ordering, stocktakes, and inventory levels.
- Reconcile daily takings and ensure accurate POS and account charging procedures.
- Complete operational reports, shift handovers, and administrative tasks.

Compliance & Safety
- Ensure compliance with RSA requirements, food safety regulations, and workplace health and safety standards.
- Maintain all hotel and brand standards.
- Promote a safe working environment and ensure correct operational procedures are followed.

About You

- Previous experience in a Food & Beverage Supervisor, Duty Manager, or Assistant Manager position.
- Strong leadership skills with the ability to motivate and develop teams.
- Experience within restaurant, bar, conference, wedding, and event operations.
- Excellent communication, organisational, and problem-solving skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Knowledge of stock control, labour management, and venue operations.
- Current RSA Certificate (essential).
- Approved Manager Licence or willingness to obtain one (highly regarded).
- Experience with hotel POS and property management systems is advantageous.
- Available to work a flexible roster across 7 days, including evenings, weekends, and public holidays.

📌 Assistant Food & Beverage Manager (Nathan)
🏢 Quality Hotel Robertson Gardens
📍 Nathan