This ambitious, well-funded and rapidly scaling residential trade services group has built a reputation for fast, reliable, flat-rate plumbing and hot water services across South East Queensland — and is now accelerating into a genuine national platform. With several live regions already generating multi-million dollar annualised revenue, and several dozen identified markets in the national expansion pipeline, the business is building-out of a true multi-trade national footprint (plumbing today, electrical and HVAC to follow).

Reporting directly to the Founders, the General Manager will take full ownership of day-to-day operations, financial performance, and team leadership across all regions — while playing a genuine seat-at-the-table role in shaping the strategy, systems and culture needed to scale into a category-defining national business. This is not a caretaker mandate: the Founders are seeking a leader who brings strong vision, sage industry judgement, and the confidence to challenge their thinking, not simply execute it.

This role will appeal to a commercially sharp, hands-on operator who has genuinely earned credibility in residential trade services — someone equally comfortable on a job site as in a boardroom, who understands what it takes to protect a flat-rate pricing model and a high-performance field culture through rapid, funded growth.

Key Responsibilities

- Own day-to-day operations across all live regions, ensuring consistent service delivery, response times, and technician productivity.
- Deliver the roadmap toward doubling turnover, including new region sequencing, launch playbooks, and resourcing.
- Champion and protect the company's flat-rate pricing model as new markets and trades are added.
- Own full P&L; accountability — budgeting, forecasting, and margin discipline across the business.
- Lead the EOS operating rhythm — weekly L10 meetings, quarterly Rocks, and Scorecard reviews — driving disciplined execution and fast issue resolution.




- Champion high-utilisation adoption of ServiceTitan (or equivalent platforms) to drive visibility, automation, and data-driven decision-making.
- Build a scalable second-tier leadership structure as new regions launch, and protect team culture and retention through a period of rapid growth.
- Provide informed counsel on the eventual expansion into Electrical and HVAC, leveraging genuine cross-trade experience.

Ideal Candidate Profile

- Proven General Manager or senior operational leadership experience within a residential, reactive-service trade business (plumbing, HVAC, electrical, or closely related field services).
- Direct, hands-on experience implementing or operating a flat-rate / fixed-price billing model.
- Genuine gravitas with tradespeople — someone who commands respect on the tools as much as in a leadership meeting.
- Strong financial literacy with demonstrated P&L; ownership in a multi-site or multi-region environment.
- Working knowledge of modern field service platforms — ServiceTitan strongly preferred, Simpro or equivalent considered.
- Familiarity with EOS / Traction or comparable operating frameworks highly regarded.
- Comfortable operating in a rapid-paced, direct, founder-led environment where priorities move quickly.

Why This Opportunity?

This is a rare chance to take genuine operational ownership of a thriving, founder-led business at a real inflection point — proven model, funded growth plan, and Founders actively seeking a partner, not a subordinate. You'll work directly alongside an ambitious and successful ownership team, supported by a capable admin and finance function, to help build one of Australia's next great regional trade services platforms.

A highly competitive package is on offer, including performance-based incentives and participation in the company's Employee Share Option Plan. The role is based in Brisbane with regular travel across live and pipeline regions, within a fast-moving, technology-driven working environment.

***Interviews are commencing immediately***

📌 General Manager | High-Growth Trades & Services Group | Brisbane
🏢 J2 Recruitment
📍 Brisbane