Join our team at Lions Hearing Clinics and make a real difference in people’s lives every day.

At Lions Hearing Clinics, part of Ear Science Institute Australia, we are dedicated to improving the lives of individuals with ear and hearing disorders. Our team is united by a commitment to clinical excellence, compassionate care and making a meaningful difference in the communities we serve. We are looking for a friendly and organised Client Care Officer to join our Dunsborough clinic on a permanent, full-time basis.

Why you’ll love this role:

As the heart of our Dunsborough clinic, you’ll be the friendly face greeting clients and ensuring every visit is a positive experience. No two days are the same, with a rewarding mix of customer service, clinic administration and coordination responsibilities. You will work closely with our clinicians to help deliver life-changing hearing services to the local community.

What you will do:

- Manage client queries and schedule appointments via phone, email and in person.
- Maintain accurate records and correspondence.
- Coordinate hearing aid orders, repairs and accessories to ensure clients receive timely support.
- Assist clients with troubleshooting and minor hearing aid repairs.
- Monitor and manage clinic stock levels.
- Support the smooth and efficient running of the clinic through accurate administration and record management.
- Handle banking procedures and petty cash.
- Complete month-end reporting and administrative tasks.

About You: You enjoy helping people and take pride in providing exceptional service. You are organised, proactive and thrive in a busy environment where you can build positive relationships with clients and colleagues.

You’ll bring





- A friendly and qualified approach to customer service.
- Strong communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Confidence using computer systems and learning new technology.
- The ability to manage competing priorities and work independently.
- Previous experience in a similar environment is advantageous, though not essential as full training is provided.

What we offer:

- An attractive remuneration package with greater take home pay through salary sacrifice.
- Birthday Leave – enjoy a day off to celebrate your special day!
- Two days of Wellness Leave each year.
- Comprehensive employee wellbeing program, including access to our Employee Assistance Program and wellbeing webinars.
- Access to discounted private health insurance.
- Corporate Discount Program.
- Ongoing training and support to help you succeed in your role.
- The opportunity to be part of an organisation committed to excellence and innovation whilst making a positive impact in the community.

Every day you’ll help people reconnect with the sounds and conversations that matter most! If you’re passionate about helping others, delivering exceptional customer service and being part of a supportive team, we’d love to hear from you.

Apply Now

Please click 'Apply for this Job' and submit the following:

- A cover letter
- Your most recent resume (CV)

Please contact [email protected] for any queries.

Ear Science Institute Australia values workplace diversity, promotes inclusion, and strongly encourages Aboriginal and Torres Strait Islanders, women, and individuals with a disability to apply.

Ear Science reserves the right to withdraw this advertisement at any time.

📌 Client Care Officer - Dunsborough Clinic
🏢 Ear Science Institute Australia
📍 Dunsborough