Client Services Professional

Adelaide / Full-time / Customer Service & Technical Support

Join a growing Australian technology business

Rapid Global is looking for a Client Service Professional to join their Client Services team in Adelaide.

This is an opportunity for someone who genuinely enjoys helping people, solving problems and working with technology. You will be the first point of contact for clients, providing professional support across phone and email while developing your knowledge of Rapid's products and systems.

You'll join a collaborative, fast-paced team where communication, problem-solving and customer-first mindset are highly valued.

About the role

As a Client Service Professional, you will:

 Provide professional and empathetic support to clients, with a strong focus on inbound phone support, as well as email enquiries.

 Troubleshoot and resolve technical issues, guiding clients through clear, step-by-step solutions.

 Respond to client enquiries promptly and accurately.

 Educate clients on products features, functionality and best-practice use.

 Identify opportunities to upsell relevant products and solutions.

 Record client interactions, issues and resolutions accurately.

 Take ownership of client enquiries through to resolution, coordinating with internal teams and escalating where required.

 Work with internal teams to investigate and resolve issues.

 Assist with quality system testing and basic administrative tasks.

 Manage and update Jira tickets.

 Contribute to knowledge base articles and client self-help resources.

 Continue developing your knowledge of Rapid's products, services and system enhancements.

 Follow established processes, quality standards, security requirements and daily workloads.

About You

We’re looking for someone who is naturally curious, technically minded and enjoys finding solutions for customers.





You will ideally have

 Previous experience in customer service, client support or technical support.

 Strong verbal and written communication skills.

 Excellent computer literacy and confidence using technology.

 Experience with Microsoft Office.

 A genuine interest in software and technology.

 Strong troubleshooting and problem-solving skills.

 A customer-focused approach and commitment to delivering a high-quality experience.

 The ability to remain calm, qualified and resilient when dealing with challenging situations.

 Strong attention to detail and the ability to follow established processes.

 The ability to work collaboratively within a busy, fast-paced team.

 A willingness to learn and develop your knowledge of new products and systems.

Experience in software, SaaS, technical support or a similar technology-focused customer service environment will be highly regarded.

What Success Looks Like

Success in this role will come from consistently delivering a high standard of client service, resolving issues efficiently, building strong product knowledge and actively contributing to the wider Client Services team.

You’ll be someone who takes accountability for your work, embraces feedback, looks for opportunities to improve and is willing to continually develop your technical and product knowledge.

Why Join Rapid Global?

Rapid is an established Australian technology business where you’ll have the opportunity to build your technical and customer service capability within a supportive team environment.

You’ll receive structured training and ongoing development while working with products that make a real difference to the way businesses manage their workforce.

If you’re someone who enjoys people, problem-solving and technology, this could be the next step for you.

If this is something of interest, please contact Abi Dean at [email protected].

📌 Client Services Professional (Adelaide)
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