Ready for your next challenge? We’re seeking a passionate and motivated Customer Service professional to join our team. This is a outstanding opportunity to contribute to an industry leader in a role where every day brings something new, based in Smithfield.
Why Fluidra?
Fluidra aims to provide a fun and inclusive work environment where our values guide our behaviour. We strive to provide the perfect pool experience, responsibly. In Australia, we have a national workforce of 500 staff across five states and a strong geographical footprint with operations in over 45 countries.
The role
As our Customer Service Superstar, you will act as a first point of contact with the opportunity to create and transform our customer’s experience.
In Detail You Will
- Manage incoming calls, chats and customer service enquiries
- Provide technical support to our end users
- Learn new troubleshooting and product information on the job
- Schedule Technicians for onsite technical resolution
- Initiate warranty orders through our system
- Ensure all WHS and industry standards are met and followed
Benefits
Joining our team means enjoying a host of benefits including:
- Ongoing Learning Support including training and development opportunities
- Contemporary Office with innovative workspaces and cozy recharge areas
- Work-Life Balance including WFH arrangements and paid-parental leave
- Competitive Compensation with performance-based incentives
- Commitment to wellbeing including Employee Assistance Program & Flu Shots
- Great perks such as company bonus scheme, birthday leave and staff discounts
The Ideal Candidate Will Have
- Previous experience in a similar role
- Pleasant and confident telephone manner
- Excellent customer service skills and results driven
- Strong problem-solving and time management skills
- Tech-savvy with the ability to pick up systems and product knowledge quickly
If you’re ready to jump into a rewarding role with a fantastic team - we’d love to hear from you!
📌 Consumer Support Associate (Smithfield)
🏢 Fluidra
📍 Smithfield
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