- Division Education &
- Students
__jobinformationwidget.freetext.LocationText__ Parramatta, AU
- Contract Type Full-Time
Job ID
REF1795L
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- Full-time, 12 month fixed term position at HEW Level 8.
- Parramatta South campus with flexible working arrangements.
- Salary: $118,969 – $132,069 per annum, plus 17% Super and Leave Loading.
Provide counselling, case management and wellbeing support that strengthens student safety, retention and success.
The Opportunity
You will provide professional counselling, psychoeducation and case management services to students experiencing personal, academic and wellbeing concerns. Working across individual, group, phone, face-to-face and electronic service models, you will deliver timely, ethical and accessible support that contributes to student safety, retention and success.
You will assess student needs, respond to risk and support critical incident responses while maintaining accurate records and completing appropriate follow-up. You will also provide consultation, training and practical advice to staff on student mental health and wellbeing, supporting informed and consistent responses across the University.
You will contribute to service planning and improvement by reviewing student feedback, using data and practice insights, and developing prevention and education initiatives. Through multidisciplinary consultation, referrals, advocacy and stakeholder partnerships, you will strengthen early intervention pathways and coordinated student support across a multi-campus environment.
What Success Looks Like
- Deliver timely, ethical and accessible counselling and psychoeducation across multiple service models.
- Provide effective case management and critical incident support, including risk assessment, accurate records and follow-up.
- Strengthen service delivery through student feedback, data, practice insights and digital tools.
- Build staff and student capability through consultation, training, prevention and education initiatives.
- Maintain effective referral, advocacy and support pathways with internal and external stakeholders.
Please refer to the Position Description for full details. About You
- A relevant tertiary qualification in Social Work or Psychology, with AASW membership or AHPRA registration.
- At least five years of direct counselling experience within an organisational setting.
- Experience designing and delivering group, education or training programs, including the use of technology.
- A strong understanding of university student wellbeing, including mental health, cultural diversity, equity, identity and faith.
- Strong communication, consultation and stakeholder engagement skills, with the ability to resolve sensitive or complex matters.
Benefits We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of perks designed to support your financial, personal and family wellbeing.
- Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
- Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
- Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.
Application Details
- Position Enquiries: Direct to Hiring Manager, Rhiannon Grime, Manager, Counselling via
[email protected]. Please include the job reference code REF1795L.
- Closing Date: 11:59pm, Monday 7th September 2026
- Working Rights: You must provide evidence of full-time working rights in Australia at application.
- How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications,
experiences and skills required for this position.
Belonging at Western We are committed to substantive equality as outlined in our Equal Chance Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds. For Reasonable Adjustments during the application process, please contact
[email protected].
About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.
Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.
For the latest please visit our website and LinkedIn.
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About Western
Western Sydney University was established in 1989, bringing together a number of existing higher education institutions across the region to create a single, unified university for Western Sydney. Founded with a strong commitment to accessibility and community engagement, the University was designed to expand educational opportunities for one of Australia’s most diverse and rapidly growing regions. Over the years, it has evolved into a world-class institution known for its innovation, research excellence, and focus on equity and social justice—continuing to play a vital role in shaping the future of Greater Western Sydney and beyond.
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