Robert Walters has partnered with Edstart - a growing education fintech company, who is on the lookout for their next Customer Success superstar!

As a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and also support existing customers. If you are someone who is compassionate, a great team player (and commercially minded!) and thrives on interactions, apply away!

A bit about Edstart:

Edstart is a fast-growing Australian fintech and financial services company helping schools and families make education costs more sustainable and flexible through innovative funding and payment solutions.

Founded by a passionate team of education and finance specialists, Edstart has grown significantly and continues to expand, with a robust focus on delivering a great experience for both customers and schools.

Your day to day duties & responsibilities?

- Build strong, friendly customer relationships to ensure long-term satisfaction
- Provide friendly front-line support via live chat, email and phone in a timely manner
- Work with customers from initial enquiry all the way through to funding education fees
- Resolve problems and explain the best solutions to solve customer enquiries and follow up to ensure a positive resolution
- Maintain an in-depth understanding of the product and deliver it to customers in simple and easy to understand terminology
- Follow up on and manage customer payments with a flexible and friendly approach
- Liaise with other teams to continuously improve the service and product offerings




- Work closely with the credit and operations team to provide the best outcome for each customer

Your skillset and experience?

- Experience in finance, payments, or education sectors
- Exposure to regulated consumer credit environment
- Basic knowledge or ability to understand interest and payment calculations
- Exceptional verbal and written communication skills
- Be compassionate and patient in engaging with current and potential customers
- Experience in a similar support or customer-facing role
- A passion for providing exceptional customer service
- Ability to work cooperatively and collaboratively with a number of different teams across the business
- Ability to maintain calm under pressure
- Willingness to learn
- Strong attention to detail
- Have an understanding of the need for client confidentiality
- Motivated self-starter who can juggle multiple responsibilities and large volumes

Benefits & culture?

- Diverse, inclusive and genuinely wholesome culture
- The chance to work with a group of talented, highly motivated colleagues
- Modern, relaxed and collaborative office environment
- Flexible work arrangement - 2 days WFH after successful completion of probationary period
- Office located in Surry Hills, close to public transport
- The opportunity to see your impact on a growing business as well as the customer
- Dog friendly office + free breakfast a few days a week, conferences and other team initiatives

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Ksenia Varaksina on 02 8289 3213 for a confidential discussion.

📌 Customer Success Associate (Sydney)
🏢 Edstart
📍 Sydney