About Us:
At AgriChain, we're doing something pretty exciting. We're using technology to revolutionise the way the world grows and distributes food. Started right here in Australia, we've spent the last 8+ years earning the trust of the industry from growers in the paddock to the mills and traders at the other end of the chain. We're now 20,000+ agribusinesses strong and taking our platform global (hello USA and Canada ), but Australia is home, and that's not changing anytime soon.
Job Overview:
We're on the hunt for a Customer Success Manager who genuinely loves people and problem-solving. No need for a fancy SaaS or AgTech resume (though if you've got it, nice). What we really want is someone who's curious, proactive, and gets a kick out of turning a confused customer into a confident one.
You'll be the face of AgriChain for our Australian customers growers, logistics folks, facility managers, and traders making sure they don't just use our platform, but actually love it. 3-4 years of experience in a customer-facing role is all you need; if it's not the exact industry, we don't mind, as long as you've got the chops.
Key Responsibilities:
- Stay Closely Tuned In: Keep a real pulse on how customers are using the platform through regular check-ins and usage data spots where they're getting stuck, and step in with hands-on support for the trickier stuff (like decision tables and conditional logic). Keep an eye on which features customers aren't using so you can proactively show them the value they're missing.
- Catch Trouble Before It Starts: Keep an eye on the signals, quiet accounts, repeated "how do I..." tickets, features nobody's touching and jump in with a friendly nudge or a re-training session before it turns into a goodbye.
- Spot the Upsell, Don't Force It: Notice when a customer's only using half of what we offer and show them the rest but only when it actually solves something for them, not just to pad a number.
- Be the Customer's Voice Inside Agrichain:
Collect the messy, honest feedback of what's confusing, what's missing and bring it to the product team with real context ("three growers asked about this exact thing this month"). Chase your own feature requests until they actually ship.
- First Line of Defence: Handle the easy technical fixes yourself, and know exactly when to loop in the tech team for the trickier stuff. Keep a running knowledge base so the next issue is even faster to solve.
- Own the Relationship: Deal with the occasional unhappy customer with patience and empathy (it happens to everyone). Check in proactively, run the NPS process, and actually do something with what people tell you.
What We're Looking For:
- 3-4 years of experience as a Customer Success Manager, Account Manager, or in another customer-facing, problem-solving role.
- AI-first approach: you're already using AI tools to work smarter, faster, and solve problems on the fly.
- Bonus points for SaaS, B2B, AgTech, or supply-chain experience, but if your background is different and you're sharp and hungry, we'll take it.
- Sharp problem-solving instincts not just finding an answer, but finding the right one.
- A natural communicator who can turn "technical jargon" into "oh, that makes sense" for anyone, anywhere.
- A can-do attitude: you roll up your sleeves and get stuff done, big or small.
- Great people skills: customers should feel like they matter to you, because they do.
Location & Ways of Working:
- Based in Australia, with flexibility to work remotely.
- Occasional travel to visit customer sites when needed.
- Standard Australian business hours, with a bit of flex as we grow across time zones with our US/Canada teams.
What We're Offering:
- Best-in-industry compensation.
- Adaptable, remote-friendly setup.
- An open, collaborative, no-ego work culture.
- A front-row seat in a fast-growing, innovative company that's going global.
Ready to grow with us ? If you are passionate then send your resume to
[email protected] and let’s plan the seed for something amazing !
📌 Customer Success Manager (Melbourne)
🏢 AgriChain
📍 Melbourne