Southern Ocean Lodge is seeking a Duty Manager to support the day-to-day operations of the lodge and ensure a seamless, high-quality guest experience.
In this hands-on role, you will oversee daily operations across departments, supporting the team and stepping in where needed to maintain exceptional service standards. You will play a key role in creating a warm, personalised guest experience while ensuring the smooth running of the lodge.
Key responsibilities include
- Overseeing daily lodge operations across all departments
- Supporting and leading the team to deliver exceptional guest service
- Acting as a key point of contact for guest enquiries and requests
- Ensuring service standards and presentation are consistently maintained
- Assisting with team coordination and shift supervision
- Handling guest feedback and resolving issues professionally
- Supporting operational needs across front office, housekeeping and F&B;
About You You are an experienced hospitality professional with strong leadership skills and a passion for guest experience.
You are adaptable, organised and enjoy working across multiple areas of a lodge environment.
You will ideally have
- Previous experience in a supervisory or duty manager role
- Strong leadership and team coordination skills
- A passion for guest service and attention to detail
- Excellent communication and problem-solving skills
- Ability to work flexible schedule, including weekends
- A positive, hands-on and team-focused approach
About Us Beckons is built around journeys of discovery for curious travelers seeking deeper connection to place, culture, and the natural world. Through a growing collection of lodges in some of the world’s most rare and remarkable destinations, the brand is guided by a regenerative approach to luxury travel, one that goes beyond sustainability to create positive, lasting impact for landscapes, wildlife, and the communities who call these places home.
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