- Are you an experienced Executive Assistant who thrives in a fast-paced and professional environment?
- Do you enjoy anticipating needs, managing competing priorities and ensuring executives are set up for success?
- Are you looking for a role where your organisational skills, initiative and judgement will genuinely make an impact?

If the answer is yes – then WE NEED YOU!

We're looking for an experienced Executive Assistant to provide high-level executive and administrative support to our Ombudsman and CEO. You'll be a trusted partner who can proactively manage priorities, coordinate information flow, anticipate needs and ensure day-to-day activities run smoothly.

This role requires exceptional organisational skills, sound judgement, discretion and the ability to build strong relationships with a broad range of stakeholders. You'll work closely with the Executive Leadership Team, Board and external stakeholders, providing critical support across executive operations, governance activities, stakeholder engagement and organisational coordination.

You'll enjoy working autonomously while remaining highly collaborative, bringing initiative, professionalism and a solutions-focused approach to everything you do.

Who We Are The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We proudly provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.

Find out more about who we are and what we do here: https://youtu.be/XGTuRaHsqmw.

Your New Role and Team

Reporting to the Ombudsman and CEO, you will play a key role in supporting effective leadership, governance and organisational coordination across EWOV.

As the Executive Assistant, you'll manage the Ombudsman's calendar, inbox and workflow, ensuring priorities are effectively coordinated and the Ombudsman is well prepared for stakeholder, governance and leadership engagements. You'll act as a key liaison point for internal and external stakeholders, manage sensitive communications with discretion and professionalism,



and help facilitate timely and effective outcomes.

Working closely with the Executive Leadership Team, Board and key stakeholders, you'll coordinate governance activities, meetings, events and executive communications. You'll prepare briefing materials and correspondence, monitor actions and commitments, and help drive strategic priorities and organisational initiatives across EWOV.

You'll also contribute to office operations and administrative coordination, helping ensure effective support services across the organisation and creating an environment where our leaders and teams can do their best work.

What You’ll Bring

- Demonstrated experience as an Executive Assistant supporting a CEO or other senior executive
- Ability to see the bigger picture and act as a true partner
- Exceptional organisational and time management skills, with the ability to manage competing priorities and work effectively in a dynamic environment
- Proven ability to anticipate needs, identify issues and take initiative with minimal direction
- Strong stakeholder management and relationship-building skills, with confidence interacting with senior leaders, Board members and external stakeholders
- Excellent written and verbal communication skills, including experience preparing high-quality correspondence, reports and briefing materials
- Strong attention to detail, professionalism and commitment to delivering high-quality outcomes
- High levels of discretion, integrity and sound judgement when managing confidential information
- Proficiency across Microsoft Office applications, including Outlook, Word, PowerPoint and Excel
- A collaborative approach and genuine commitment to supporting a purpose-driven organisation





What Makes Working with Us Great?

There are so many outstanding things about working with EWOV, but here are just some of our benefits:

- A supportive approach to flexibility and wellbeing, complemented by the connection and collaboration that comes from being in the office
- Generous leave entitlements including six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave and 18 weeks of gender-free paid parental leave
- Centrally located office in Melbourne CBD, close to public transport
- Inclusive team culture that supports each other, collaborates and innovates
- We live and breathe wellbeing, offering a varied program that has something for everyone!

How to Apply

If you are passionate about finding a role where you can really make a difference and be part of a dynamic industry, we encourage you to apply – even if you don’t meet every single criterion.

Please send through your CV and a Cover Letter outlining how you meet the selection criteria and responding to the questions by Tuesday 22nd of September.

We will be reviewing applications and may commence interviews prior to the closing date, so please apply as soon as possible if you’d like to be considered.

We are committed to ensuring that we truly represent the Victorian community that we serve, and encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities to apply.

We encourage flexible working at EWOV so even if a role is advertised as full-time, we invite conversations around other working arrangements and encourage you to apply.

If you require any adjustments, accessibility support, or additional information to assist you through the application or recruitment process, please contact us at [email protected].

EWOV is a certified Family Inclusive Workplace committed to improving your work-life wellbeing with leading policies and practices on flexible work, parental leave, family care and family wellbeing.

📌 Executive Assistant (Melbourne)
🏢 Energy and Water Ombudsman (Victoria) (EWOV)
📍 Melbourne