Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Position Details

We are now looking to appoint a Logistics Administration Supervisor (internally a Business Services Supervisor) at our high-performing Laverton facility, an important administration coordinator role that directly supports our operations, our customers and our people - every day.

The Opportunity

As our Logistics Administration Supervisor ( Business Services Supervisor), you'll oversee and coach a busy operational administration team, ensuring the smooth flow of customer orders, invoicing, stock file maintenance, reporting and site support activities.

You'll be the go-to problem solver - partnering closely with Shift Supervisors and operational leaders, liaising directly with customers and ensuring our service delivery is accurate, timely and consistently excellent.

If you are a confident with people in an operational administration capacity - and you thrive in environments where no two days are the same - this is a career move that will grow your capability and broaden your operational impact.

What You'll Be Doing

- Coaching and developing Business Services Representatives to deliver exceptional admin and customer service outcomes.
- Overseeing daily administration activities, including customer orders, receipts, invoicing and purchase order accuracy.
- Developing strong relationships with customers - handling escalations,



supporting meetings and ensuring a high standard of service.
- Maintaining customer master data, support stocktakes and assist in the resolution of inventory queries or variances.
- Working closely with operational leaders to support daily productivity and site performance.
- Ensuring site supplies, PPE, uniforms and consumables are maintained.
- Participating in safety initiatives, data entry and compliance activities across FSANZ, HACCP and CoR.
- Fostering a safe, high performing, engaged team culture that embraces continuous improvement and service excellence.

What You'll Bring

- Extensive experience in a similar operational admin or customer service leadership role.
- A track record in supervising and coaching small to medium teams.
- Excellent understanding of customer orders, stock movements, inventory queries and invoicing processes.
- Well-developed communication, problem-solving and influencing skills.
- Ability to manage competing priorities, maintain accuracy and stay resilient in a rapid-paced environment.
- Knowledge of the logistics / supply chain environment (advantageous).
- Proficient IT capability across Microsoft Office and WMS/TMS platforms.

The Lineage Difference

At Lineage, you're part of something bigger. You're helping to feed the world.

We live our values every day - Safe, Trust, Respect, Innovation, Bold and Servant Leadership - and we're committed to supporting teams who are passionate about doing meaningful work while continuously improving how we operate.

Why Lineage?

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work setting and encourages applicants from all backgrounds to apply.

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📌 Logistics Administration Supervisor (Melbourne)
🏢 Onelineage
📍 Melbourne