? We’re Hiring: IT Support Officer

? Employment Type: Full-Time

? Level: Entry-Level to Mid-Level

We are seeking a reliable, technically minded, and customer-focused IT Support Officer to join our growing IT team. This role is ideal for individuals who enjoy troubleshooting technical issues, supporting users, maintaining IT systems, and ensuring smooth day-to-day technology operations across the organization.

? Key Responsibilities

- Provide first-line and second-line technical support to employees and users.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.
- Set up user accounts, permissions, email accounts, and workstation configurations.
- Provide support for Windows, Microsoft 365, business applications, and common IT systems.
- Monitor and respond to IT support tickets and service requests within agreed service levels.
- Troubleshoot network connectivity, Wi-Fi, VPN, printers, and basic infrastructure issues.
- Maintain accurate records of IT assets, equipment, software licenses, and user accounts.
- Assist with software installation, system upgrades, patches, and maintenance activities.
- Support onboarding and offboarding processes for employees.
- Escalate complex technical issues to senior IT engineers or specialized teams when required.
- Assist with backup, security, antivirus, and endpoint protection activities.
- Maintain IT documentation, troubleshooting guides, and standard operating procedures.
- Provide basic IT training and guidance to employees on systems and software.
- Support IT projects, system implementations, infrastructure upgrades, and other technology initiatives.

✅ Requirements
- Diploma or Bachelor’s degree in Information Technology, Computer Science,



Information Systems, or a related field is preferred.
- Experience in IT support, help desk, technical support, or systems administration is an advantage.
- Fresh graduates with relevant internships, certifications, or technical projects are encouraged to apply.
- Basic knowledge of Windows operating systems, Microsoft 365, hardware, software, and networking.
- Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting.
- Familiarity with Active Directory, Microsoft Entra ID, or user account management is an advantage.
- Experience with IT ticketing systems and remote support tools is preferred.
- Basic knowledge of cybersecurity, antivirus, endpoint security, and access control practices.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent customer service and communication skills.
- Solid attention to detail and ability to prioritize multiple support requests.
- Ability to work independently and collaboratively with technical and non-technical users.
- Good written and verbal communication skills in English.
- Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent are an advantage.

? What We Offer
- Hands-on experience supporting real-world IT environments and business users.
- Structured training and mentorship from experienced IT professionals.
- Exposure to Microsoft 365, networking, cloud services, endpoint security, and IT infrastructure.
- Career progression into Senior IT Support Officer, Systems Administrator, Network Engineer, Cloud Engineer, or IT Infrastructure roles.
- Opportunities to obtain professional IT certifications.
- Supportive and collaborative working environment.
- Continuous learning and professional development opportunities.

- • Competitive compensation with performance-based incentives.

📌 IT Support Officer (Sydney)
🏢 Solve Addis
📍 Sydney