About First Focus

First Focus is Australia’s #1 mid‑market Managed Service Provider. Cloudtango has confirmed nine years in a row of top performance. We have grown to nearly 400 people globally and have recently merged with Integris, becoming one of the largest and broadest SMB MSPs worldwide.

The Role

You will act as a trusted advisor and Enterprise Account Manager, working with enterprise clients ranging up to 1000 seats and partnering directly with senior stakeholders and the C‑suite. The role is flexible; you will shape it to fit your strengths and your clients’ needs, navigating complexity, making smarter decisions, and steering clients away from unnecessary spending.

What You’ll Love Here

- Real autonomy without strict boundaries
- Work with enterprise clients that value thoughtful strategy
- Shape strategy rather than just report on it
- Be part of a rapid‑growing business that still keeps a sense of humor
- Join at a pivotal moment of positive change

What You’ll Be Doing

- Build authentic, non‑transactional relationships
- Act as a trusted advisor to senior stakeholders and C‑level executives
- Guide clients across IT strategy, infrastructure, security, and operations
- Identify opportunities to improve, simplify, or rethink processes
- Balance structure and flexibility, challenging processes when appropriate
- Collaborate with internal teams to deliver outcomes that land
- Make a measurable difference to clients, not just keep them “happy”





What You’ll Bring

- Proven success in a senior role within an MSP, MSSP, integrator, or similar
- Experience working with enterprise clients and selling into the C‑suite
- A strong track record in account management and growth, with a focus on building and retaining trust
- Confidence in consulting across IT strategy, infrastructure, and security
- The ability to constructively challenge, communicate clearly, and follow through
- Sense of humor and low tolerance for unnecessary complexity

Benefits

- Competitive salary package including up to $170k + super, 100% base, 0% commission
- Free access to Uprise, including 1:1 coaching with qualified psychologists or counsellors
- Flexible hybrid working for work‑life balance
- “Never Stop Growing” program – 10 paid study days per year and real motivation to grow and learn
- Regular internal training and access to a learning library
- FastTrack mentoring program
- MAD Council, focused on equality, charity, and the environment
- Tesla company car option (conditions apply)
- Regular social events and a genuinely great team culture

EEO Statement

First Focus welcomes applications from Neurodiverse candidates. We recommend and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

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📌 Enterprise Account Manager (IT) (Melbourne)
🏢 First Focus
📍 Melbourne