CCaaS Support Engineer — Amazon Connect & Genesys Expert (Australia)

CCaaS Support Engineer — Amazon Connect & Genesys Expert (Australia)

27 Aug
|
Concentrix
|
Australia

27 Aug

Concentrix

Australia

Concentrix is seeking a skilled CCaaS Support Engineer with hands-on experience in Amazon Connect and/or Genesys Cloud. The role focuses on Level 1/2 support, IVR configuration, and call routing to ensure high availability of contact center platforms.

The successful candidate will monitor incidents, coordinate with internal teams and vendors, and contribute to knowledge base improvements. On-call coverage and Australia-based operations are possible, with a robust emphasis on customer

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📌 CCaaS Support Engineer — Amazon Connect & Genesys Expert (Australia)
🏢 Concentrix
📍 Australia

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