Managing Director | $200k super & annual bonus (Melbourne MSP)

Lead an established Managed Services business. Own the P&L.; Shape the strategy. Build a high-performing team.

Kaliba are partnering with a well-established Melbourne-based Managed Services Provider to appoint a Managing Director to take full ownership of the company's Managed Services business unit. This is a rare chance to lead an established, profitable MSP division, reporting directly to the CEO and playing a key role in the company's future growth.

This isn't a traditional Service Delivery Manager role. You'll have full responsibility for the commercial success, operational performance, client relationships and leadership of the Managed Services division.

What you'll be doing

- Lead and develop a team of Service Desk and Infrastructure Engineers (L1–L3)
- Own the Managed Services P&L;, including revenue, profitability and utilisation
- Drive operational excellence across service delivery, projects and customer experience
- Build trusted relationships with key clients and act as the senior escalation point
- Improve processes, automation and AI adoption to increase efficiency and service quality




- Work closely with the CEO to help shape business strategy and future growth
- Ensure projects are delivered on time, within budget and to a high standard

What we're looking for

- Proven leadership within an MSP environment
- Experience managing technical teams and customer outcomes
- Strong commercial acumen with exposure to P&L;, utilisation and recurring revenue
- Credible technical knowledge across Microsoft 365, Azure, Windows Server, networking, backup, DR and security
- Experience improving operational processes and leveraging automation
- A modern leadership style with a genuine interest in AI and technology innovation
- Excellent stakeholder management and client-facing skills

What's on offer?

- $200,000 super performance bonus
- Senior leadership position reporting directly to the CEO
- Genuine ownership of a successful Managed Services division
- Opportunity to influence business strategy and future direction
- Hybrid working (Melbourne)
- Stable business with an excellent reputation and loyal client base

📌 Managing Director (MSP) (Melbourne)
🏢 Kaliba
📍 Melbourne