Looking for a customer-focused administrator with strong communication and business support skills.

Your current company
Our client is a key player in Queenslands $50 billion building industry, employing 235,000 people, they maintain vital assets like schools and hospitals. With 1,500 staff and extensive facilities, it supports regional areas, trains young tradespeople, and swiftly responds to disasters, ensuring community resilience and industry stability.Your new role

Provide high-quality customer service and support to internal and external stakeholders Manage incoming and outgoing correspondence, emails, and telephone enquiries Maintain accurate records, reports, and information across business systems Prepare and update documentation, registers, procedures, and manuals Liaise with suppliers, stakeholders, and service providers to support operational activities Assist with handling enquiries and escalating matters where required Undertake general administrative support and office coordination tasks Contribute to continuous improvement initiatives and team objectives Work effectively within a fast-paced environment while meeting service standards and KPIs

What you'll need to succeed
Previous experience in a customer service, administration,



or business support roleStrong customer service skills with a commitment to delivering positive outcomesExcellent written and verbal communication skillsHigh attention to detail and accuracy when maintaining records and documentationStrong organisational and time management skills with the ability to manage competing prioritiesAbility to work both independently and collaboratively within a team environmentProficiency in Microsoft Office SuiteProfessional attitude with a proactive and solutions-focused approachWhat you'll get in return
This is a great opportunity to join a busy and supportive team on a temporary contract through to December 2026, providing essential customer service and administrative support. Working in a fast-paced environment, you'll assist with correspondence management, stakeholder liaison, document control, and general business support while contributing to a positive team culture. Ideal for an organised administrator with strong customer service skills who enjoys variety and delivering high-quality outcomes.What you need to do now
If youre interested in this role, applications can be submitted via the apply now button. Please ensure you are submitting an up-to-date CV. If you have any further questions, please contact Tanaya Tolson on (07) 4960 1126.
If this job isnt quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3014307

📌 Business Support Officer (Mackay)
🏢 Hays
📍 Mackay