Description

Customer Care Team Member – Sydney

Cromer

Casual – Flexible Hours

Support families across Australia with Carlile Swim

Love Helping People? Join Our Customer Care Team

Carlile Swim is growing our Customer Care Team as we expand our national support for families across our swim schools.

We’re looking for friendly, confident communicators who genuinely enjoy helping people and creating excellent customer experiences.

Based primarily at our Cromer location, with opportunities to also work from Lane Cove West, you’ll be part of a friendly and supportive team helping families with bookings, lesson enquiries and general support throughout their swimming journey.

The Opportunity:

As a Customer Care Team Member, you’ll be one of the friendly voices behind Carlile Swim, supporting families across our national network by phone and email.

You’ll listen, problem solve, provide clear information and help make things easy for our families.

Our Customer Care Team operates seven days a week, with casual shifts available across weekdays, evenings and weekends. Evening and weekend availability is highly desirable.

What you’ll do:

Support families with bookings, enquiries and general account assistance

Provide friendly and helpful service by phone and email

Listen to families and help find practical solutions

Build your knowledge of Carlile Swim programs, services and systems

Work collaboratively with our swim school teams across Australia

Help create a positive experience at every interaction

Maintain accurate customer information and follow up where required

About You:

You don’t need to come from the swimming industry. We’re looking for people who genuinely enjoy helping others and communicate with warmth and confidence.

You’ll be someone who:

Loves customer service and helping people

Communicates confidently over the phone and in writing

Is comfortable learning new systems and processes

Can listen, problem solve and remain calm when things get busy





Is able to handle sensitive or challenging customer conversations calmly, professionally and with good judgement

Is organised, reliable and has good attention to detail

Enjoys working as part of a friendly and supportive team

Has flexibility across weekdays, with evening and weekend availability highly desirable

Previous experience in customer service, contact centres, administration, hospitality or other people-focused roles is also highly regarded.

About Carlile Swim:

When Children Swim Better, Families Feel Safer

Carlile Swim is Australia’s leading swim school, helping children become safer, more confident swimmers for life across our growing national network.

Founded by swimming pioneers Forbes and Ursula Carlile, we’ve been shaping the learn-to-swim industry for 80 years through exceptional teaching, innovation and an uncompromising commitment to child safety.

Because swimming isn’t optional. It’s essential.

Why Join Us?

Flexible casual hours to help balance work with life

Join a friendly and supportive Customer Care Team

Help families across our growing national swim school network

Training and support to help you succeed

Generous staff discounts across Carlile Swim programs

Be part of a purpose-led organisation making a difference to children and families

Opportunities to grow your career within Carlile Swim

At Carlile Swim, we set the PACE. Our people are Passionate, All In, Connected and always Evolving.

Interested?

If you’re a people person who loves helping customers and wants flexible casual work within a supportive team, we’d love to hear from you.

Apply now with your cover letter and resume.

Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.

#CSMC

Company Overview

Carlile Swim is a nationally recognised swim school network with more than 150 years of combined experience and over 30 locations across Australia. Now united under one brand, we are committed to leading the industry and enriching the communities we serve through exceptional swim education and water safety.

📌 Customer Care Team Member - Sydney
🏢 Carlile Swim Operations
📍 Sydney