Contract IT Helpdesk Support Role | Immediate Start | Surry HillsYour new company
Join a well-established organisation based in Surry Hills, supported by a collaborative and customer-focused IT team. This is an excellent opportunity for an experienced Level 1 Helpdesk professional to contribute to the delivery of high-quality IT support services while working in a dynamic onsite environment.

Your new role
As an IT Helpdesk Support Officer, you will provide first-level technical support to end users across the business. Your responsibilities will include:

- Supporting Windows and Microsoft 365 environments
- Managing user accounts, passwords, and access requests
- Troubleshooting laptops, mobile devices, and peripheral equipment
- Providing support for Microsoft Teams and business applications
- Logging, managing, and resolving service desk tickets
- Assisting with employee onboarding and offboarding activities
- Escalating complex issues to senior IT team members when required

What you'll need to succeed
To be successful in this role, you will have:

- Previous experience in a Level 1 Helpdesk or IT Support position




- Strong knowledge of Windows operating systems and Microsoft 365
- Experience supporting user accounts, access management, and password resets
- Excellent troubleshooting skills across hardware and software issues
- Experience working with ticketing systems and service desk processes
- Solid communication and customer service skills
- The ability to work effectively in a fast-paced onsite environment

What you'll get in return
- Opportunity to work within a supportive and collaborative IT team
- Broad exposure to desktop support, Microsoft technologies, and end-user services
- Convenient Surry Hills location
- Competitive daily rate and the chance to make an immediate impact within the organisation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3014535

📌 IT Helpdesk Support (Sydney)
🏢 Hays
📍 Sydney