* Undertake accurate and timely planning and scheduling of hearing rooms, QCAT judicial officers and tribunal decision-makers, interpreters, and parties across all QCAT jurisdictions using a computerised file management system. * Provide frontline services to service users daily, over the phone, in person and/or in court. In doing so, you will keep stakeholders at the centre of service delivery and respond to their needs in a trauma-aware and compassionate manner, ensuring the prompt resolution of enquiries, requests, issues and complaints. * Cultivate and nurture professional and cooperative relationships based on respectful and confidential engagement with key stakeholders including QCAT judicial officers and tribunal decision-makers, government agencies, self-represented litigants, and the public. * Take ownership of developing skills, maintaining up-to-date knowledge of current practices and procedures, seeking feedback,



and staying motivated when managing challenging tasks. * Identify and take appropriate action in resolving scheduling issues with decision makers, QCAT and Magistrates Court registry staff in a timely and professional manner. * Use, update and monitor relevant databases, digital tools, and files in line with departmental guidelines to ensure the integrity and accuracy of data. * Make travel arrangements, provide information and support to decision makers and hearing support officers delivering tribunal services across Queensland. * Provide general administrative support as directed by the Scheduling Manager. * Participate in and complete QCAT initiatives, business improvements and activities to support the achievement of the QCAT business plan and strategy. Applications to remain current for 12 months.

📌 Scheduling Officer (Brisbane)
🏢 Queensland Government
📍 Brisbane