* Represent QCAT as the first point of contact for telephone, face to face and email enquiries. * Provide accurate information to registry staff and Tribunal members in a qualified and friendly manner. * Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills. * Providing accurate and appropriate procedural information and application status updates to clients and the general public across a wide range of jurisdictions. * Prioritise and manage daily tasks in a fast paced and high-volume environment to ensure client services standards and timeframes are met. * Review and accept QCAT applications and prepare relevant correspondence in accordance with client service procedures, ensuring and legislative requirements are met. * Provide general administrative support as required by the Client Service Team Leaders and Managers. * Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy. * Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT. Applications to remain current for 12 months.

📌 Client Service Officer (Brisbane)
🏢 Queensland Government
📍 Brisbane