The Recovery & Support Coordinator is a member of the Claims Operations team within the Claims and Recovery Support Division (CaRS). This role will adopt a person-centered case management approach to proactively support a portfolio of injured workers, supporting each with their recovery., Manage a portfolio of injured workers, adopting a person-centred case management approach to support their recovery, aimed at enhancing social and economic participation.
- Develop trusted relationships with injured workers and their support networks (e.g., family, health providers)
- Professional and Reflective Practice supporting self-care, resilience and proactive professional development
- Engage in collaborative communication with their injured workers and their treating health providers as part of expectation-setting, the development of recovery plans, and facilitation of their recovery goals
- Identify when a claim requires additional support, and work collaboratively with other teams in the Division and WorkSafe to develop the right course of action for the injured worker using a multi- disciplinary approach
- Assist injured workers and their support network to navigate the workers compensation scheme, including clarifying roles and responsibilities as required
About The Candidate
You are an experienced case management skilled who wants to make a difference. Your strong organisation skills allow you to effectively manage your time. You are a team player, who utilises their outstanding communication, negotiation and conflict resolution skills to deliver positive outcomes for injured workers., Minimum 2 years' experience in case management skills within a personal injury, health or disability context
- Ability to build rapport and empathy with injured workers and their support networks
- The ability to handle challenging situations and to act in a professional and responsive manner
- Contemporary attitude to case management which includes understanding and knowledge of long-term injury and disability and its impact on individuals
- Knowledge of WorkSafe and its stakeholder landscape
- Ability to work with different IT applications
- Relevant tertiary qualifications and/or equivalent experience in case management, rehabilitation, medical and paramedical, disability, social services or another relevant field
- Medical, social services or rehabilitation background