RETAIL MANAGER

Business: Pizza Hut Frenchs Forest Pty Ltd

Location: Frenchs Forest NSW 2086

Employment Type: Full-time, Ongoing

Salary: AUD $75,000 – $85,000 per annum plus superannuation

About the Business

Pizza Hut Frenchs Forest Pty Ltd operates a Pizza Hut restaurant located at Frenchs Forest NSW 2086. The business operates within the quick-service food retail sector, providing customers with a range of pizzas, sides, beverages and related food products through takeaway, online ordering and delivery services.

The business is committed to providing quality products, efficient customer service and a consistent customer experience while maintaining appropriate stock levels, competitive pricing, effective product presentation and efficient day-to-day retail operations.

Operating in a fast-paced food retail environment, Pizza Hut Frenchs Forest requires effective management of customer demand, inventory, purchasing, sales, staffing, service standards, costs and operational compliance. Key Responsibilities

Store Operations & Stock Management

- Plan, organise and manage the day-to-day operations of the establishment.
- Determine appropriate product mix, stock levels and customer service standards.
- Monitor customer demand, sales trends and stock movement to maintain suitable availability of ingredients, beverages, packaging and other retail products.
- Coordinate purchasing and stock replenishment according to sales volumes and operational requirements.
- Liaise with suppliers regarding product availability, pricing, quality and deliveries.
- Maintain accurate inventory records and coordinate regular stocktakes.
- Monitor stock rotation, expiry dates, damaged products, wastage and inventory discrepancies.
- Ensure products, ingredients, packaging and supplies are appropriately stored, handled and accounted for.
- Monitor daily store performance and implement operational improvements where required.
- Coordinate takeaway, online ordering and delivery operations to support effective and timely customer service.
- Ensure the establishment is appropriately presented and organised throughout trading periods.

Purchasing, Pricing & Marketing

- Formulate and implement purchasing procedures appropriate to the operational requirements of the establishment.
- Review supplier prices, product costs, sales volumes and stock usage to support purchasing decisions.
- Monitor product pricing and implement approved pricing strategies having regard to costs, customer demand, competition and business objectives.
- Develop and implement local marketing and promotional initiatives to support sales and customer engagement.
- Promote and advertise the establishment's goods and services through appropriate channels.
- Coordinate promotional offers, product campaigns and merchandising arrangements.




- Monitor customer purchasing patterns and identify opportunities to improve product offerings and sales performance.
- Evaluate the effectiveness of promotional activities and recommend improvements where appropriate.

Sales & Customer Service

- Maintain high standards of professional, efficient and responsive customer service.
- Oversee the sale of food, beverages and related products to customers through in-store, takeaway, online and delivery channels.
- Provide customers with information and advice regarding products, promotions and available services where required.
- Respond to customer enquiries, feedback and complaints promptly and professionally.
- Ensure employees consistently maintain established customer service and sales standards.
- Monitor order accuracy, service times and customer satisfaction.
- Monitor customer feedback and identify opportunities to improve service delivery.
- Build positive relationships with customers and encourage repeat business through reliable service, product quality and availability.
- Resolve escalated customer concerns and implement appropriate corrective measures where required.

Financial Management & Budgeting

- Maintain accurate records of stock levels, sales, purchases, expenses and financial transactions.
- Undertake budgeting for the establishment and monitor expenditure against operational requirements.
- Monitor sales revenue, labour costs, inventory expenditure, wastage and other operating expenses.
- Review financial and operational information to assess store performance.
- Ensure cash handling, point-of-sale and transaction procedures are accurately followed.
- Investigate stock, cash or transaction discrepancies and take appropriate corrective action.
- Prepare sales, stock, labour and operational reports for management as required.
- Monitor daily and periodic sales performance against operational targets.
- Identify opportunities to control expenditure, reduce unnecessary wastage and improve profitability.
- Assist in establishing operational budgets and controlling costs to support the commercial sustainability of the establishment.

Staff Management & Supervision

- Control the selection, induction, training, rostering and supervision of employees.
- Determine staffing requirements according to customer demand, order volumes and trading requirements.




- Prepare and manage staff rosters to maintain appropriate coverage throughout trading periods.
- Allocate duties and responsibilities and monitor completion of assigned tasks.
- Train employees in customer service, sales procedures, stock handling, order processing, point-of-sale operations and relevant store procedures.
- Monitor employee performance and provide guidance, coaching and feedback where required.
- Maintain appropriate staffing levels during peak trading periods.
- Coordinate workflow between customer service, order preparation and delivery functions.
- Address operational or staffing issues promptly to minimise disruption to customer service.
- Promote a professional, productive and customer-focused workplace environment.

Workplace Health & Safety

- Ensure compliance with applicable occupational health and safety requirements.
- Maintain a safe, clean and organised environment for employees, customers, delivery personnel and visitors.
- Identify workplace hazards and implement appropriate preventative and corrective measures.
- Ensure employees understand and follow safe work procedures.
- Maintain appropriate workplace safety and compliance records.
- Monitor cleanliness and hygiene standards throughout the establishment.
- Ensure relevant company policies and operational procedures are consistently followed.
- Coordinate appropriate incident reporting and corrective action where required.
- Ensure equipment, storage areas, customer areas and employee workspaces are maintained in a safe condition.

Skills & Experience

- Proven experience in retail management, quick-service restaurant management, food retail management or a similar customer-focused environment.
- Demonstrated experience managing day-to-day retail operations.
- Strong understanding of inventory control, purchasing, pricing, sales, customer service and operational management.
- Experience maintaining stock and financial transaction records and undertaking budgeting.
- Experience selecting, training, rostering and supervising employees.
- Strong commercial awareness and ability to monitor sales, labour costs, inventory expenditure and overall store performance. Qualifications
- AQF Associate Degree, Advanced Diploma or Diploma in Retail Management, Business, Management or a related field; or
- At least three years of relevant experience may substitute for the formal qualification. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification. Work Environment The Retail Manager position at Pizza Hut Frenchs Forest Pty Ltd is a hands-on management role requiring active involvement in the daily operation of a busy quick-service food retail establishment and regular interaction with employees, customers, suppliers and delivery personnel.

📌 RETAIL MANAGER (North Sydney)
🏢 PROMISE SERVICES
📍 North Sydney