Department of Customer Service

Reference number req53874

Occupation

Claims Processing, Technical Customer Service, Assessment Officer

Work type

Full-Time

Location

Wollongong & The South Coast, Gosford, Central Coast and Region, Sydney City

Salary Information

$116,981 -$129,492 +super

Closing date

07 September 2026 at 10:00am

Review Officer

Clerk Grade: 7/8

Location: Maitland, Lithgow, Gosford, Parramatta or Wollongong with hybrid working and office attendance as per the DCS Flexible Working Policy

Employment Type: 1x Full time, ongoing opportunity and 1 full time, temporary opportunity (up to 12 months)

Who we are

Revenue NSW is the state's principal revenue agency and forms part of the Department of Customer Service. We play a vital role in building a prosperous, safe and fair society through the collection of revenue, administration of grants, resolution of fines, and recovery of debt.

We are seeking motivated and highly analytical professionals to join our Review Branch, Technical Advisory Services. Reporting to the Manager Review, you will be responsible for independently determining objections to decisions of the Chief Commissioner of State Revenue relating to state taxes, duties and grants.

This is a unique opportunity to work on complex and challenging matters, apply legislation in a practical context, influence outcomes, and contribute to the integrity and consistency of Revenue NSW decision-making.

About the role

As a Review Officer, you will:

- Research, analyse and determine complex objections relating to state taxes, duties and grants.
- Interpret and apply state tax legislation, rulings and relevant case law to support sound and defensible decisions.
- Prepare high-quality reports and correspondence on complex matters.
- Generate reassessments using Revenue NSW systems.




- Provide expert advice and feedback to operational areas on objection outcomes and emerging issues.
- Support the development of team capability through coaching and knowledge sharing.
- Engage with customers and stakeholders to explain decisions clearly and professionally

About you To be successful in this role, you will demonstrate:

- Strong analytical, critical thinking and decision-making skills.
- The ability to interpret and apply legislation, policies, rulings and legal precedents.
- Excellent verbal and written communication skills, with the ability to translate complex issues into clear and concise advice.
- Effective stakeholder engagement, negotiation and conflict resolution skills.
- The ability to manage competing priorities and meet strict deadlines in a high-volume environment.
- A strong commitment to customer service and continuous improvement.
- Comprehensive knowledge of state taxes, duties, grants or related legislative frameworks

How to apply Please submit an up-to-date resume and a brief cover letter outlining how your skills, experience and capabilities align with the requirements of the role.

Learn more

Please review the Role Description for further information. For enquiries regarding this position, please contact Melissa Tantchev, Manager Review, 02 7808 6379.

Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation.





For enquiries relating to recruitment please contact Thomas Ting- Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 7th of September at 9:59am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Review Officer (Wollongong)
🏢 Nsw Government
📍 Wollongong