This role focuses on driving process improvements and delivering effective investment operations and client solutions in the financial services industry. Based in Melbourne, it offers a chance to contribute to accounting and finance operations on a temporary basis.

There may be a opportunity to transition to permanent.

Client Details

As a high-growth ASX-listed fin-tech, the business continues to scale quickly, strengthening its position within the financial services sector while offering the opportunity to be part of an exciting growth journey in Melbourne.

Description

Responsibilities include (not limited to):

- Core client onboarding processes are clearly defined, documented, and consistently applied across the business.
- AML/KYC requirements are embedded within onboarding workflows, ensuring a compliant and streamlined client experience.
- Operational inefficiencies, processing errors, and escalations are reduced through improved process controls and standardisation.
- Comprehensive procedures, guidance materials, and knowledge resources are established to support onboarding teams.
- Continuous improvement initiatives are identified, prioritised,



and successfully transitioned into business-as-usual operations.
- Enhanced onboarding quality, consistency, and operational efficiency, resulting in improved client and stakeholder outcomes.

Profile

- Previous experience within customer operations, onboarding, AML/CTF, KYC, or broader compliance-focused environments.
- Strong capability in process mapping, workflow design, and business process improvement initiatives.
- Proven ability to analyse, document, and optimise operational processes to drive efficiency and control.
- Sound understanding of risk and control frameworks, regulatory compliance requirements, and governance obligations
- Experience working within highly regulated financial services environments, with the ability to balance customer outcomes and compliance requirements.

Job Offer

- Prospect to work in Melbourne within the FinTech environment
- Temporary role with a focus on impactful process improvements.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Roberts on +61 3 8640 3144.

📌 Investment Operations & Services - Improvements (Melbourne)
🏢 MPAU Finance
📍 Melbourne