QIX Consulting is currently recruiting for two separate SAP contract opportunities supporting a major enterprise environment within the energy/infrastructure sector .
? Melbourne
? ASAP start
? Contracts through to 30 November 2026
We are looking for experienced SAP specialists across SAP Service Cloud and SAP Customer Data Cloud (CDC / Gigya) .
These are two individual roles , so candidates do not need experience across both areas.
ROLE 1 – SAP SERVICE CLOUD FUNCTIONAL CONSULTANT
This role is focused on the support, maintenance and continuous improvement of SAP Service Cloud within a large enterprise environment.
We are looking for experience across:
- SAP Service Cloud functional configuration
- Ticket Management, Customer & Contact Management and SLAs
- Work Distribution and Routing Rules
- Knowledge Base, Agent Desktop and service processes
- BAU application support, incident management and root cause analysis
- Workflow, approval and business rule configuration
• SAP Service Cloud integration with SAP ECC
• Experience working with integration teams using SAP CPI
- UAT, regression testing, releases and deployment support
- Solid stakeholder engagement and requirements gathering
Ideally you will have 5+ years' SAP Service Cloud experience supporting enterprise-scale customer service platforms.
ROLE 2 – SAP CUSTOMER DATA CLOUD (CDC) CONSULTANT
This role is focused on the design, configuration and implementation of SAP Customer Data Cloud / Gigya as part of a broader digital transformation program.
We are looking for experience across:
- SAP Customer Data Cloud / Gigya
• Customer Identity & Access Management ( CIAM )
- Registration and Authentication
- SSO, Social Login, MFA and Passwordless Authentication
- Consent and Preference Management
- OAuth 2.0, OpenID Connect and SAML
- Screen Sets, Data Schemas and Account Workflows
- REST APIs, Webhooks and event-driven integrations
• Integration with platforms including SAP Service Cloud
- Requirements workshops, functional design and stakeholder management
- Testing, migration, cutover and go-live support
Ideally you will bring 5+ years' CIAM experience , including 3+ years working specifically with SAP CDC .
Experience within utilities, energy or large-scale enterprise environments would be highly regarded across both opportunities.
? If either role matches your background, apply directly or contact the QIX Consulting team for a confidential discussion.
Please indicate whether you are applying for the SAP Service Cloud role or SAP Customer Data Cloud role.