About the Business

Under the Pallas Group umbrella, we have two purpose-driven, ambitious brands inspired by a passion for excellence within the funds management and property industries.

Pallas Capital is a debt and equity fund manager specialising in the financing of Australian and Recent Zealand Commercial Real Estate. The business was established in direct response to the growing lack of credit in Australia’s mid-range property market; a situation exacerbated by the shortage of reputable, risk-adverse, non-bank lenders.

Fortis our property development management business, has a portfolio of more than $1 billion in successfully completed residential and commercial projects, with a further $900 million to be completed by the end of the year.

Due to continued growth in Fortis, there is an exciting opportunity for a commercially driven Senior Client Relationship Manager to join the team in our Melbourne office on a 12-month fixed term contract.

Working alongside all market-facing departments, the role is responsible for improving and growing relationships and outcomes across Fortis' residential developments.

The role plays a pivotal part in ensuring Fortis' relationship-led, detail-driven and community-inspired approach is reflected throughout the purchaser experience, while continuing to strengthen the reputation of the Fortis brand.

The successful candidate will be required to work from the office five days per week.

Key Responsibilities

- Act as the primary point of contact for residential tenants and purchasers, managing communications throughout the leasing, construction, settlement and move-in process.
- Manage residential leasing activities, including lease negotiations, documentation, execution and coordination with tenants, agents and service providers.
- Coordinate move in activities, including valuation packs, inspections, settlements, post-settlement and move in follow-up and defect resolution with relevant stakeholders.
- Facilitate tenant, purchaser, valuer and agent inspections,



walkthroughs and relationship management activities to enhance the customer experience.
- Support residential sales and leasing initiatives, marketing campaigns and development opportunities, while identifying potential business development and investment opportunities for the Group.
- Manage and maintain residential assets owned by the Group or its Directors, including liaison with external property stakeholders and attendance at AGMs and EGMs where required.
- Utilise established networks and databases to generate enquiry for Fortis developments and Pallas Capital investment offerings, while identifying development opportunities through internal and external networks.
- Gather market intelligence through competitor analysis, project launch events and industry engagement to support project positioning, marketing initiatives and sales strategies.
- Support the planning and delivery of marketing campaigns, collateral, PR initiatives, launch events and purchaser engagement activities in conjunction with internal and external stakeholders.
- Assist in the acquisition, fit-out, presentation and ongoing management of display suites, including marketing materials, access coordination and maintenance.
- Monitor enquiry performance and campaign data, providing insights and recommendations to optimise marketing and sales outcomes.
- Oversee the Fortis mailbox and ensure all enquiries, communications and stakeholder requests are responded to in a timely and professional manner.

About You

- 3-5 years’ experience in real estate or facilities management related fields.




- Qualified with Estates License or Agents Representative registration.
- Natural problem-solver with outstanding communication skills and a commitment to delivering exceptional client service.
- Prior leasing experience is highly regarded.
- Ability to remain calm, prioritise and flexibly adapt to changing workloads and tasks, particularly during times of high pressure.
- Knowledge of market trends and developments to provide relevant information to clients.
- Strong project management skills, coordinating internal and external stakeholders to deliver outcomes.
- Excellent verbal and written communication skills, with the ability to engage clients through various methods including phone calls, in-person meetings, and emails.
- Effective time management, relationship-building, and negotiation skills.
- Proactive and eager to learn and grow within real estate.
- Ability to build and maintain professional relationships with a client first approach.

Why Pallas Group The people are entrepreneurial; the business is young and proving itself fast, it is a great time to join the group. Pallas is committed to growth and to involving high performers in the achievement of results. The role suits candidates with energy, ambition and technical capability. This is a real opportunity for someone to make an impact and show what they are capable of next. Importantly, we seek to make Pallas Group a great place to work. We care for our team inside and outside of work, and we provide a dynamic work environment where we work together collaboratively. Given our size, our people are given the opportunity to make a difference, own the work they do and grow their career as the business continues grow.

To Apply

Please submit your application by clicking the 'Apply' button below and ensure you include your full CV.

Please note that due to the volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

📌 Senior Client Relationship Manager (South Melbourne)
🏢 Fortis
📍 South Melbourne