Globally Minded. Locally Engaged. Connected by You.

Bring your unique perspectives and experiences to the position of Senior ICT Operations Coordinator and be part of the global team that contributes to connecting Queensland to the world.

Trade and Investment Queensland (TIQ) is the Queensland Government’s dedicated global business agency. What we do is truly unique –we elevate Queensland on a global scale, and we’re doing it one business and one person at a time.

Why Trade and Investment Queensland?

There’s a lot to love about a career with TIQ. But our people say there are four key things that make this a career like no other:

- Connect people with opportunity : You’ll build relationships with real people and great businesses, creating once-in-a-lifetime opportunities.
- Move Queensland forward : You’ll help make Queensland’s future even better by doing innovative work alongside passionate people.
- Forge a purposeful career : You’ll shape a progressive career working on some of the most exciting and large-scale global export and investment projects.
- Shape and share in our future : You’ll make a positive impact through your unique skills and experience, making TIQ a place where everyone can thrive.

Don’t just take our word for it. Hear from our employees around the globe about why they choose to work with us. Trade and Investment Queensland: Life | LinkedIn The opportunity and your impact As our highly valued Senior ICT Operations Coordinator, you will contribute to ensuring a bright future for Queensland, Australia and our global partners. You will do this with people who want you to grow and progress.

The Senior ICT Operations Coordinator is a key operational leadership role which provides stakeholder-focused coordination across all TIQ sites, domestic and international. The role drives operational excellence through effective demand management, ICT operational and financial insights, stewardship of the team’s support queue, performance reporting,



continuous improvement and delivery of technology initiatives, projects and programs. The role requires the ability to ensure business needs are translated into practical, customer-focused technology outcomes with best practice governance.

Based in Brisbane, here’s what your role will involve:

- Coordinating the day-to-day operations of the ITD team, ensuring work is effectively triaged, prioritised, allocated and monitored.
- Establishing and managing reporting frameworks, dashboards and performance metrics to provide insights into ICT demand, service performance and resource utilisation.
- Leading business improvement initiatives by analysing processes, identifying efficiencies and driving continuous improvement and organisational change.
- Coordinating and delivering ICT projects and technology initiatives in line with best practice and Queensland Government governance and risk control frameworks.
- Coordinating and managing resolution of escalated service requests, incidents, enhancements and operational activities to support business priorities.
- Monitoring and continuously improving ITD’s service performance, customer satisfaction and service delivery outcomes in line with changing business needs.

How you’ll shape the future Our work is varied and complex. So, as we evolve, we’re looking for people from diverse backgrounds who want to make an impact, help us challenge the status quo and keep connecting TIQ’s people and culture so that together, we can thrive . We would love you to have:

- Experience coordinating ICT operations,



service delivery and technology support functions within a complex, and regulated, environment.
- Strong stakeholder engagement and relationship management skills, with the ability to influence outcomes and manage expectations.
- Experience establishing operational reporting, performance metrics and workload management frameworks.
- Demonstrated capability in analysing information and translating insights into business improvements.
- Experience delivering ICT projects, business improvement initiatives and stakeholder-focused programs.
- Strong organisational skills with the ability to manage competing priorities and deliver outcomes in a fast-paced setting.
- Sound understanding of ICT service management, operational governance and continuous improvement practices.
- Well-developed communication, facilitation and problem-solving skills

Help us shape an even better state. Are you ready to contribute to something that really matters?

To apply for this role, please click on the ‘Apply’ button above, and you will be able to review the role profile and apply. Otherwise, you can see more of our current opportunities and submit your application on SmartJobs.

Applications close 7 September 2026.

You’ll also enjoy a range of benefits, such as:

- Flexible working arrangements.
- Our wellbeing program.
- Benefits that put you at the centre, such as our wellbeing programs.
- Social clubs and corporate events that connect you with work colleagues.
- Shape your future through professional development opportunities.
- Engaging office environment centrally located in Brisbane CBD, close to shopping, eating precincts and public transport (Brisbane based).

Trade and Investment Queensland is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability.

📌 Senior ICT Operations Coordinator (Brisbane)
🏢 Trade and Investment Queensland
📍 Brisbane