Vitalia's Italian Restaurant in Cairns offers authentic Italian cuisine including pizza, focaccia, panini, and a range of traditional lunch and dinner dishes.
Vitalia's Italian Restaurant is now looking for an experienced Restaurant Supervisor to join their team.
The right candidate will be responsible for:
- Supervise daily front-of-house operations to ensure efficient, professional and high-quality service throughout each shift;
- Coordinate and allocate duties to waitstaff, runners and other front-of-house team members according to service requirements;
- Monitor customer service standards and assist staff in resolving guest requests, complaints and service issues promptly;
- Welcome guests, manage table allocations and support smooth seating and service flow during busy periods;
- Liaise with kitchen staff regarding orders, dietary requirements, special requests and service timing;
- Train and support new and existing staff in service procedures, menu knowledge, customer service standards and workplace policies;
- Monitor staff presentation,
attendance and performance, providing guidance and feedback where required;
- Assist with opening and closing procedures, including cash handling, till reconciliation and preparation of the dining area;
- Monitor stock levels of beverages, service supplies and other front-of-house items and advise management when replenishment is required;
- Ensure compliance with food safety, hygiene, responsible service of alcohol and workplace health and safety requirements.
About you:
- At least 1 year of experience as a Restaurant Supervisor;
- Robust leadership and staff supervision skills;
- Excellent customer service and interpersonal communication skills;
- Strong organisation, time management and problem-solving abilities;
- Sound knowledge of restaurant service procedures, food safety and responsible service requirements.