Type: Permanent Full-time

Location: Hybrid

About the Role

We are looking for a highly organised and customer-focused Service & Administration Officer to join our Secretariat team. In this varied role, you will be the first point of contact for Ministers, Congregations, Presbyteries, committees and members of the public, providing high-quality customer service and administrative support across a broad range of functions.

Working in a collaborative and fast-paced environment, you will be responsible for managing enquiries, maintaining accurate records and databases, coordinating administrative processes, supporting committee activities, and helping ensure the smooth day-to-day operation of the Secretariat. This is an excellent opportunity for an experienced administrator who enjoys building relationships, delivering great service, and managing a diverse workload while contributing to meaningful work that supports communities across NSW and the ACT.

Key Responsibilities

- Manage phone and email enquiries from Ministers, Congregations, Presbyteries, committees and the general public.
- Respond to enquiries professionally and refer matters to the right team where needed.
- Maintain and update records in the Synod database, CRM and directory.
- Manage multiple inboxes and ensure accurate notes and records are maintained.
- Support committee administration, including agendas, minutes and action items.
- Maintain registers, reports and compliance records, including Working with Children Checks.
- Assist with internal communications, website updates and general Secretariat administration.

About You





- Previous administration, customer service or office support experience.
- Strong organisational skills and the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to accurate record keeping.
- Confidence using Microsoft Office 365 and databases or CRM systems.
- A proactive, positive and collaborative approach.
- Professionalism, discretion and the ability to maintain confidentiality.
- A willingness to work within the ethos of the Uniting Church in Australia.

Desirable but not essential:

- Experience working in a customer-facing administration role.
- Experience maintaining database or CRM records.
- Experience working in a Church, not-for-profit or community-focused environment.

About Uniting Church The Uniting Church in Australia (UCA) is a uniquely Australian Christian organisation that began in 1977 with the union of the Congregational, Methodist and Presbyterian movements. It is one of the largest religious organisations in Australia with over 400 congregations and faith communities across NSW and ACT. The Synod of NSW and ACT is guided by the values of Integrity, Respect, Collaboration, and Compassion,



and supported by the Synod Mission Services team, which provides strategic, pastoral, and operational support to enable vibrant congregations, vital leadership, and transformative community engagement.

Why Join Us?

Be part of a purpose-driven organisation that strengthens communities and supports meaningful change. We offer a supportive team culture and the opportunity to contribute to a mission that matters.

- Convenient Location: Sydney CBD office, close to public transport.
- Flexible Work: Hybrid working arrangements.
- Purpose-Driven Work: Support the life and mission of the Uniting Church across NSW & ACT.
- Collaborative Team: Join a supportive and values-led setting.
- Make an Impact: Play a central role in supporting Ministers, Congregations and Church leaders across the Synod.

To apply please click 'Apply Now' to send your resume and cover letter outlining how your qualifications and experience align with our requirements. We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

The Uniting Church Synod of NSW and ACT prefers to manage all sourcing directly. Introductions via agency will not be accepted.

Due to a high number of expected applications, only shortlisted candidates will be contacted.

*Applications close by Friday, 11th of September 2026.

📌 Service & Administration Officer (Sydney)
🏢 Uniting Church in Australia, NSW ACT Synod
📍 Sydney