As a client services officer as part of the team in Perth, you will be the primary point of contact for clients, helping them navigate our services and providing updates throughout the testing process. Working closely with laboratory teams and internal stakeholders, you'll ensure client needs are met while maintaining compliance with quality and reporting requirements.
Responsibilities include, however not limited to:
- Respond to client enquiries about laboratory services, capabilities, and testing progress.
- Coordinate the preparation, finalisation, and distribution of reports.
- Generate invoices and assist with account and payment enquiries.
- Liaise with laboratory specialists to obtain and communicate technical information to clients.
- Support the delivery of high-quality client service and maintain robust client relationships.
- Ensure reporting processes comply with quality standards and accreditation requirements.
- Assist with data entry, records management, and general administrative activities.