We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: * Well-developed knowledge and understanding of ICT programs and services and demonstrated experience in gathering new insights to innovate, inform and streamline services. * Demonstrates accountability for the execution and quality of results through professionalism, persistence, and transparency. * Pursues opportunities for growth through agile learning and development of self-awareness. * Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management. * Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.



* Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team workplace. Mandatory/Special conditions/Other requirements
The following mandatory requirements, special conditions and/or other requirements apply to this role: * Whilst not mandatory, three years' experience in an enterprise scale ICT services environment is highly desirable. * Knowledge of ITIL framework is desirable. * Knowledge of mobile device technologies is desirable. * Knowledge of Windows Server is desirable. * Knowledge of Windows Standard Operating Environment (SOE) is desirable. * Knowledge of Microsoft 365. * Knowledge of ITSM Tool management for IT service delivery. Applications to remain current for 12 months.

📌 Technology Support Officer (Brisbane)
🏢 Queensland Government
📍 Brisbane