About the company

Nexvia is a SaaS cloud-based Construction Project Management platform built for SME builders, subcontractors and fit-out specialists across Australia and New Zealand, digitising manual workflows and unifying project and business management tools such as budgeting, scheduling, compliance and reporting into a single system. Founded in 2016, Nexvia has grown to hold the largest market share in the interior fit-out and shopfitting sector across ANZ, and in 2025 it joined Felix Group (ASX: FLX) as part of an acquisition designed to accelerate product innovation and open up current growth opportunities for customers and employees alike. As part of Felix, Nexvia now sits within a broader construction technology ecosystem, giving employees the opportunity to help shape the next phase of a fast-growing, ASX-listed software business.

Scope of Role

Reporting to the Support Team Leader, this role will be responsible for being the first line of contact for our users who are looking for assistance in managing their Nexvia accounts. You will help clients navigate our software, resolve their queries, and ensure they receive the best possible experience with our team.

Responsibilities include:

- Deliver outstanding customer support via email and phone, embodying our commitment to excellent customer experience.
- Continuously develop in-depth product knowledge through internal training, team knowledge-sharing, and hands-on use of the platform.
- Gather and analyse customer feedback to help build a better way forward, communicating insights to internal teams.




- Contribute to our internal and external Knowledge Base Articles by writing new documentation and updating existing content.
- Hands-on troubleshooting and bug investigation as required.

Skills and Experience

- A quick learner, able to master new systems and tools, with a genuine interest in software.
- Excellent written and verbal communication skills, with the ability to build rapport and trust with customers and team members alike.
- A proactive problem-solver, curious and committed to continuous learning and improvement.
- Able to work under pressure, maintaining focus and delivering results even in challenging situations.
- A collaborative spirit, capable of working both independently and as part of a team.
- Organised and motivated to contribute within a high performing team.

Previous experience in a customer facing position within the software space will be highly regarded, although is not essential.

Benefits

- Flexible work environment (WFH 2-3 days per week)
- Friendly & collaborative culture with regular social events
- Room for growth and professional development with a dedicated training budget and Learning & development programs
- Employee Assistance Program (EAP)
- Generous parental leave
- Birthday leave

If you think this sounds like you then we’d love to hear from you. Upload your CV and cover letter outlining why you think you are a great match for our role and for Nexvia. Think you'd be a strong candidate but don't tick every single box? We welcome applicants that are self- aware and are driven to expand their toolkit! For any queries, please contact Bayleigh via email at [email protected].

Note: The successful candidate will be required to provide an Australian Police Check prior to commencing employment.

📌 Systems Support Officer (Brisbane City)
🏢 Felix
📍 Brisbane City