Lead with impact and help shape exceptional member outcomes

Ready to take the next step in your LeavePlus career? We're seeking a motivated and member-focused Team Lead - Service Investigations to lead a high-performing team responsible for resolving complex member matters, driving quality outcomes and delivering exceptional service experiences. This is a permanent chance.

This is an excellent opportunity to expand your leadership capability, influence operational performance and play a key role in supporting both our people and our members.

What's in it for you?

- Develop your people leadership and coaching capability.
- Lead a team that makes a meaningful difference to member outcomes.
- Broaden your exposure to operational performance, quality and continuous improvement.
- Collaborate with stakeholders across the business.
- Gain valuable leadership experience within a supportive environment.

What you'll do

- Lead and support the Service Investigations team to deliver quality member outcomes.
- Monitor team performance, priorities and service delivery.
- Support the resolution of complex member enquiries, escalations and complaints.
- Foster a positive, collaborative and high-performing team culture.
- Identify opportunities to improve processes, efficiency and member experience.




- Champion LeavePlus values in everything you do.

What you'll bring

- A passion for delivering outstanding member experiences.
- Strong leadership capability and the ability to bring people together.
- Excellent stakeholder management and communication skills.
- Sound judgement, decision-making and problem-solving abilities.
- A commitment to continuous improvement and operational excellence.
- A demonstrated track record of living our values: Here for Members, Empower our People, Thrive Together and Anticipate and Create.

What you'll need to have

- Experience leading, mentoring or supporting others in an operational environment.
- Strong understanding of LeavePlus operations, member service practices and processes.
- Experience managing complex enquiries, escalations or investigations.
- Ability to balance competing priorities while maintaining quality outcomes.
- Strong organisational and performance management skills.

Why apply?

This is a fantastic opportunity to grow your leadership experience, broaden your organisational impact and help shape the future success of the Service Investigations team. Please submit a CV and short cover letter outlining your motivations.

Applications close COB Wednesday 2nd September 2026

📌 Team Lead - Service Investigations (4b) (Melbourne)
🏢 LeavePlus
📍 Melbourne