Job description

Join a High-Performing Call centre Maintenance Response Team

DFP Recruitment is seeking an experienced Maintenance Support Officer to join a busy team in Maryborough. This is an excellent opportunity for a customer-focused with administration skills who thrives in a fast-paced environment and enjoys helping customers while supporting maintenance operations.

Working within a close-knit team, you will provide a high level of customer service to a diverse range of external clients, including schools, public housing tenants, police and government stakeholders. You will be responsible for responding to maintenance service requests, coordinating communications, and ensuring service delivery targets are achieved.

Key Responsibilities

- Provide exceptional customer service in a multi-channel environment
- Answer and manage incoming customer enquiries and maintenance requests
- Assist tenants and clients with maintenance-related queries
- Create and process work orders accurately and efficiently
- Monitor internal and external correspondence
- Maintain accurate records and update information systems
- Prepare reports and administrative documentation
- Build and maintain positive relationships with suppliers, contractors and stakeholders
- Contribute to team performance and a positive workplace culture

About You

To be successful in this role, you will have:

- Excellent call centre/customer service skills - High volume calls
- Highly developed written and verbal communication skills
- Strong data entry and typing skills
- High attention to detail and accuracy
- Strong computer literacy and confidence using multiple systems




- Proficiency in Microsoft Office applications
- Ability to work effectively in a quick-paced environment
- Strong work ethic and a collaborative team approach
- Experience handling challenging customer interactions with professionalism

Highly Desirable

- Understanding of the building, construction or maintenance industry

For further information please call Jacqui/ 07 3239 2500
#scr-jacqui-isted

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.

📌 Call centre/Customer service (Maryborough)
🏢 DFP Recruitment Services
📍 Maryborough