About the role
We’re looking for a friendly, professional Front Office Guest Service Agent to be the first point of contact for our guests. You’ll deliver warm, efficient service and help create a memorable stay.
Key responsibilities
- Welcome guests and manage check-ins/outs
- Handle reservations, payments and enquiries
- Answering the phone in a confident and professional manner
- Resolve guest requests promptly and professionally
- Maintain accurate records and front desk standards
- Shifts are between 7am - 3pm or 3pm - 10pm daily
About you
- Excellent customer service and communication skills
- Well-presented, reliable and team-focused
- Comfortable with computers and booking systems
- Hospitality or hotel front office experience preferred
- Flexible availability, including weekends/holidays
Why Quest Preston
- Supportive team environment
- Well-located, contemporary property
- Ongoing training and development
📌 Front Office Guest Service Agent (Preston)
🏢 Quest Apartment Hotels
📍 Preston
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