Level 2 Applications Support Analyst - Local Government

We're looking for an experienced Level 2 Applications Support Analyst to join a busy Local Government ICT environment and provide hands-on support across a broad portfolio of corporate applications.

This is a casual chance, providing operational support while an existing team member is on extended leave. You'll be responsible for troubleshooting application issues, managing user access, monitoring system performance and ensuring users receive responsive, high-quality technical support.

Previous Local Government/Council applications support experience is required for this role.

Key Responsibilities

- Provide Level 2 support, maintenance and troubleshooting across Council's corporate applications.

- Investigate, diagnose and resolve application incidents and technical issues.

- Manage user accounts, access and permissions, ensuring appropriate and secure access.

- Monitor application and system performance and proactively identify issues.

- Manage and prioritise service desk tickets in line with agreed SLAs.

- Work with technical SMEs and other ICT teams to resolve complex application issues.

- Maintain accurate technical documentation, including issues, solutions and system information.

- Support application changes, enhancements and continuous improvement initiatives.

- Assist with incident, problem and change management activities.

- Provide high-quality customer service to technical and non-technical users.

About You





You'll be an experienced Applications Support qualified who understands the systems, processes and operating environment of Local Government and can quickly step in and provide effective Level 2 support.

You will bring:

- Demonstrated Level 2 Applications Support experience within a Local Government/Council environment.

- Strong experience supporting and maintaining corporate applications and business systems.

- Hands-on troubleshooting, incident investigation and problem-solving experience.

- Experience managing user accounts, access and permissions.

- Experience monitoring and maintaining business-critical applications.

- Knowledge of incident, problem and change management processes.

- Experience working with ICT service management and ticketing systems.

- Knowledge of technologies such as Microsoft 365, Windows 10/11, Citrix, Active Directory and cloud-based environments.

- Experience supporting systems such as ERP, GIS, EDRMS, property/land information, customer request or facilities management systems will be highly regarded.

- Strong analytical and problem-solving skills with the ability to manage multiple requests within agreed service levels.

- Strong communication and customer service skills.

- A good understanding of ICT security requirements.

This is a great opportunity for an experienced Council Applications Support professional looking for a hands-on role within an established Local Government ICT team.

📌 Technical Support Engineer // Local Council // Contract (Bankstown)
🏢 Talent
📍 Bankstown