HiTalent Recruitment is seeking an Intake Worker to join a specialist not-for-profit organisation that has supported women and children for 50 years. This is a permanent opportunity, working a 35 hour week.

Are you passionate about supporting women and children experiencing domestic and family violence and homelessness? You will bring a compassionate and professional approach, with the ability to remain calm and make sound decisions when supporting women and children experiencing complex and potentially high-risk circumstances. You will be the first point of contact for women and children seeking support due to domestic and family violence, homelessness or housing instability.

Reporting to the Team Leader (Intake and Outreach), your key responsibilities are:

- Conduct trauma-informed and client-centred intake conversations

- Complete initial assessments, triage and domestic violence risk assessments

- Assess eligibility across internal programs and services

- Respond to new referrals, phone enquiries and referral agencies

- Provide information, support and appropriate referral pathways

- Facilitate warm referrals to housing, legal, financial, Aboriginal, disability, mental health and other community services

- Liaise with police, courts and external agencies where required

- Maintain accurate,



timely and strengths-based case documentation

- Apply child protection and mandatory reporting requirements

- Provide culturally protected and inclusive intake practices

To be successful in this role, you will require:

- Qualifications in Social Work, Community Services or a related discipline

- Knowledge of domestic and family violence and its impact on women and children

- A strong understanding of trauma-informed, strengths-based, woman-centred and child-focused practice

- Confidence identifying and assessing risk and responding appropriately to safety concerns

- Understanding of mandatory reporting responsibilities

- Strong communication, assessment and interpersonal skills

- Ability to manage competing priorities within a busy intake environment

- Knowledge of relevant government, community and specialist support services

- Strong stakeholder and referral-network engagement skills

- Current driver's licence

- Willingness to undertake Working with Children and National Police Checks.

If you want to discuss the position further, please submit your resume to arrange an exploratory confidential call.

We look forward to hearing from you!

📌 Intake Worker | Domestic and Family Violence (Sydney)
🏢 HiTalent Recruitment
📍 Sydney