Make a meaningful difference for people complex health needs across Greater Shepparton.

Immediate Start Available

Part-time, Ongoing – 3 days per week (flexible)

Salary: $29.37 - $31.82 per hour + 12% super

About the Role

Shepparton Medical Centre (SMC) is seeking a patient-focused and highly organised Practice Administrator to join our friendly and supportive team.

As the first point of contact for patients, visitors and practitioners, you will play a vital role in creating a welcoming and professional experience while supporting the day-to-day operations of our busy multidisciplinary medical clinic and Urgent Care Centre. You will be responsible for reception, appointment management, customer service and administrative support, helping ensure the smooth delivery of high-quality healthcare services. This role is ideal for someone who enjoys working with people, thrives in a rapid-paced environment and takes pride in delivering exceptional customer service.

You will:

- Welcome and assist patients, visitors and practitioners in a professional, respectful and friendly manner

- Manage incoming phone calls, enquiries and appointment bookings

- Register patients and maintain accurate patient records while ensuring privacy and confidentiality

- Support patient flow by proactively monitoring waiting areas and communicating with clinical staff

- Process patient payments, Medicare claims, receipts and financial transactions

- Undertake daily till reconciliation and associated administrative tasks

- Prepare consulting rooms and maintain clinic presentation standards

- Assist with ordering and managing clinic supplies, stationery and stock

- Provide high-quality customer service and effectively manage initial patient enquiries

- Contribute to quality improvement activities, accreditation requirements and service improvement initiatives

Why Join Us

- Make a Difference Every Day - Be part of a team that supports the health and wellbeing of the Greater Shepparton community through accessible, patient-centred healthcare.

- Support Healthcare and Education - Work within Australia's first purpose-built multidisciplinary teaching medical clinic,



helping to support both patient care and future healthcare professionals.

- Collaborative Team Environment - Join a multidisciplinary team of doctors, nurses, allied health professionals and administration staff committed to delivering excellent care.

- Professional Development Opportunities - Contribute to organisational projects, service improvements and the exciting implementation of MTHC's OneMTHC strategy.

- Flexible Employment Options - Full-time, part-time and casual opportunities may be considered to support clinic and organisational needs.

What You’ll Bring

- Experience in a reception, customer service, healthcare administration or similar administrative role

- Exceptional customer service and interpersonal skills

- Strong verbal and written communication skills

- Demonstrated ability to manage competing priorities in a busy environment

- High attention to detail and excellent organisational skills

- Sound computer skills, including experience using Microsoft Office applications

- Ability to work both independently and as part of a collaborative team

- Professionalism, discretion and commitment to maintaining confidentiality

Desirable (not essential — we'd still love to hear from you without these)

- Previous experience in a medical practice, healthcare or allied health environment

- Experience using Best Practice medical software

- Knowledge of Medicare processing, billing and EFTPOS transactions

About Us

Melbourne Teaching Health Clinics (MTHC) is a not-for-profit, wholly owned subsidiary of the University of Melbourne and provides world-class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high-quality health care for members of the Victorian community, within a private practice setting.



There are eight clinical areas that are central to this service, and they include general medical practice, dentistry, optometry, audiology, speech pathology, psychology, occupational therapy and physiotherapy. Learn more about us at: https://mthc.com.au/

About Shepparton Medial Centre

Shepparton Medial Centre provides primary healthcare to the diverse community within Greater Shepparton. Our multidisciplinary environment brings together general practice, nursing and other health professionals to provide coordinated, person-centred care.

Our Values

We are guided by values that define how we lead, care and collaborate:

- Be Ethical – act with integrity and fairness.

- Be Accountable – take ownership and deliver on commitments.

- Be Collaborative – work together across disciplines and perspectives.

- Be Compassionate – care deeply for people and communities.

These values shape our culture and guide our decisions to reflect our organisational beliefs.

Apply Now

As part of your application, please submit your CV.

Applicants will be reviewed and short-listed as received, so please don't wait - apply now!

At MTHC, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

Interested but would like to know more?
For an informal and confidential discussion about the role, please contact Clara Titus via ••••@unimelb.edu.au or call 04•• ••• 684(please do not send applications to this email)

Please note, this position requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at MTHC. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

📌 Practice Administrator – Shepparton Medical Centre
🏢 Melbourne Teaching Health Clinics
📍 Shepparton